Arlo|Smart Home Security|Wireless HD Security Cameras

Ultra 2 Spotlight Camera (4) camera set battery ?

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LiamMason
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I bought a (4) camera set recently, which includes (4) batteries, of course. 3 cameras have a screw to mount the camera on a including swivel mount; those batteries are easy to insert by pressing the white button next to the charging port on the camera, taking the camera out of the white housing, etc.  The fourth camera is part of an integrated "total security mount housing", and this unit is entirely different than the other three cameras.  There is no white button to press to cause the camera to pop out of the housing. How do I get the camera out of the housing on this fourth camera, in order to charge the battery?

Model: VMB5000 | Arlo Ultra SmartHub

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jguerdat
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I'm not sure what documentation is supplied with the total security mount camera but you should have a "key" that will unlock the camera. Check your documentation as well as the FAQ found in the support section here (along with many other useful FAQs):

 

https://kb.arlo.com/000062332/How-do-I-use-my-Arlo-Total-Security-Mount

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jguerdat
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Guru

I'm not sure what documentation is supplied with the total security mount camera but you should have a "key" that will unlock the camera. Check your documentation as well as the FAQ found in the support section here (along with many other useful FAQs):

 

https://kb.arlo.com/000062332/How-do-I-use-my-Arlo-Total-Security-Mount

View solution in original post

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