Arlo|Smart Home Security|Wireless HD Security Cameras

I can not get my ultra2 base connected to apple homekit

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Jmigacz0304
Guide
Guide

Hub is VMB5000R5.

 

I have been trying for a few weeks to get my setup connected to home kit. I have opened a couple of tickets and ended up having to re setup everything again. It still does not connect. Now both of my tickets have been closed and there is no solution. 

 

Any help would be appreciated before I have to open another ticket.

 

Model: VMB5000 | Arlo Ultra SmartHub
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JamesC
Community Manager
Community Manager

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

View solution in original post

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JamesC
Community Manager
Community Manager

 

Jmigacz0304,


At what point are you experiencing an issue? Are you seeing any error messages?

 

JamesC

Jmigacz0304
Guide
Guide
I keep getting Authentication error
Uncertified accessory
Trying to set from Arlo app or home kit app
Model: VMB5000 | Arlo Ultra SmartHub
JamesC
Community Manager
Community Manager

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

View solution in original post

Jmigacz0304
Guide
Guide
Thank you that resolved the issue
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