I can not get my ultra2 base connected to apple homekit

[Jmigacz0304]

Hub is VMB5000R5.

I have been trying for a few weeks to get my setup connected to home kit. I have opened a couple of tickets and ended up having to re setup everything again. It still does not connect. Now both of my tickets have been closed and there is no solution. 

Any help would be appreciated before I have to open another ticket.

[JamesC]

Jmigacz0304,

At what point are you experiencing an issue? Are you seeing any error messages?

JamesC

[Jmigacz0304]

I keep getting Authentication error
Uncertified accessory
Trying to set from Arlo app or home kit app

[JamesC · Accepted solution]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Jmigacz0304]

Thank you that resolved the issue