How can I get manual recording and snapshots from my VMC5040 cameras

[kenriccio1]

How can I get manual recording and snapshots from my VMC5040 cameras?  The menu for the cameras says that video clips and snapshots will be stored on the SD card (which I have) but there is no icon for manual video recording or snapshot for these cameras like there is on my VMC4030 cameras.

[StephenB]

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@kenriccio1 wrote:

How can I get manual recording and snapshots from my VMC5040 cameras?  

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• Do you have a subscription?  Manual recording and snapshots is a subscription feature.
• Do you have 4K livestreaming enabled?  For some reason, you need to livestream at 1080p to make a manual recording or snapshot.

[kenriccio1]

I do not have a subscription for the VMC5040 or the VMC4030 cameras. but I have the icons the VMC4030 and can manually record and snapshot from those cameras.

I tried to turn off the 4k streaming and still, the icons do not show.

[StephenB]

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@kenriccio1 wrote:

I do not have a subscription for the VMC5040 or the VMC4030 cameras. but I have the icons the VMC4030 and can manually record and snapshot from those cameras.

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You need both

1. cloud storage
2. streaming at 1080p or lower resolution

to get manual recordings.

The VMC4030 have 7-day cloud storage w/o a subscription and are 720p, so they meet both criteria.

The VMC5040 have no cloud storage w/o a subscription, so no manual recordings.