Feed when using Auto Zoom

[readyp]

I am pleased with the Ultra 2 camera.
I tested out the Auto zoom tracking today for about 10 hours. It worked well in CVR, but nothing recorded in the feed at all.  When turning on Auto Zoom, there was a warning that it may affect Arlo Smart video analysis, but I took that to mean identifying people, animals and cars. Is there an issue somewhere, or is this expected?

[ShayneS]

Hi @readyp 

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

[readyp]

I only turned on the zoom and track option and monitored the results.

In CVR, I can see it recorded zooming and tracking when people and cars went past. But for the same period there was not recordings in the standard feed at all. I turned off the zoom and track option (after 10 hours) and the feed then matched the CVR

[StephenB]

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@readyp wrote:

I only turned on the zoom and track option and monitored the results.

In CVR, I can see it recorded zooming and tracking when people and cars went past. But for the same period there was not recordings in the standard feed at all. I turned off the zoom and track option (after 10 hours) and the feed then matched the CVR

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Do you use activity zones?  Generally those are the problem (since Arlo processes activity zones in the cloud, and it is a bit tricky to do that when the camera is panning/zooming).

[readyp]

No, I did not use activity zones.

Can I deduce from your interest, that what I am describing is not expected?

[StephenB]

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@readyp wrote:

that what I am describing is not expected?

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You should be getting motion recordings with Auto Track and Zoom enabled.

You could contact paid support - I doubt they can fix it (since it's likely a bug), but they can at least log it.

I'm tagging the mods ( @JamesC and @ShayneS ) so they can follow up if desired.

Note this is a user-to-user forum, and I don't work for Arlo.