Fed up with not being able to view feeds

[Grumbly]

I recently upgraded my phone app after logging on to the Arlo site. In the past I would get a notification and shortly after was able to see the locally stored video of the alert. This no longer happens with the new app. I get notifications but no video. I have removed and re-added the Ultra 2 cameras, but still only get notifications - no videos. I am about to get rid of these as they just do not work. Any suggestions on what changed and how to get them fully operational again?

[alex_loo]

are you seeing "library" or "feed" from the app?

Alex

[Grumbly]

The old app had libraries - the new app has feeds. I am on the new app and see a Feed button.  I just got another alert but no video update for 1/22 at the Feed 

[alex_loo]

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@Grumbly wrote:

The old app had libraries - the new app has feeds. I am on the new app and see a Feed button.  I just got another alert but no video update for 1/22 at the Feed 

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The "feed" button is a bit buggy regarding showing local recordings (as for my android version 5.3.3_28779).  Basically, you have to click "feed", then something else (say "dashboard"), then "feed" again (and you now see "local"!), then "local" --- and then wait some 1-2 seconds, before you can see the local recordings.  And then the timestamp with the recordings can be sometimes wrong or misleading.

Very annoying, eh? 😉

The easier way is to go to "Devices" >> (the smarthub) >> storage settings.  Local recording are all correct here.

Hope this helps.

Alex

[Grumbly]

"Devices" >> (the smarthub) >> storage settings.  Local recording are all correct here.

---WOW - that was not clear when I looked earlier. That is MUCH better than the FEED option. Thanks- that really helps, I now see the recordings as expected. Now to move on with more testing of the new app. Thanks for the assist!