Double and Triple Billing

[Traveling_Gal]

I placed an order on January 18, 2023 and my credit card was charged.  Then the next day, my credit card was charged again, but this time the cameras and doorbell was charged separately .. causing double dipping on my purchase.  Then ARLO charged my card for 2 more cameras, making the cameras three times the cost.  I have repeatedly tried to get hold of ARLO to correct this, but ARLO has made it impossible to do this.   Since ARLO doesn't want to make themselves available, I will be filing a complaint with the Consumer Financial Protection Bureau.

[StephenB]

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@Traveling_Gal wrote:

I placed an order on January 18, 2023 and my credit card was charged.  Then the next day, my credit card was charged again, but this time the cameras and doorbell was charged separately .. causing double dipping on my purchase.  Then ARLO charged my card for 2 more cameras, making the cameras three times the cost.  I have repeatedly tried to get hold of ARLO to correct this, but ARLO has made it impossible to do this.  

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I'm tagging the mods ( @JamesC and @ShayneS ) to call their attention to your issue.

[JamesC]

Traveling_Gal,

To follow up on issues or status requests for the arlo.com webstore, take a look here: https://www.arlo.com/en-us/contact-us.html

JamesC