Direct Storage Access from VMB5000r6 to Android 10 doesn't work

[Emia]

The option to directly access the SD card in the SmartHub doesn't work.  When I select the Hub from the drop-down menu, I get the message: 

"There was an error obtaining your library. Arlo

Team is working on this issue."

My question: What's the target date for this fix? 

My trial is running out soon and these cameras will pretty much be bricks if I can't view the recordings without a subscription.

[jguerdat]

Try rebooting your hub and phone to see if there's a difference. Do you have another device you could try?