Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Customer service

Reply
Discussion stats
  • 1 Reply
  • ‎2024-08-06 10:40 AM
  • 296 Views
  • 1 Like
  • 2 In Conversation
Ryan123456789
Follower
Follower
‎2024-08-06 10:40 AM

Has anyone else had terrible experiences with the customer service over the phone? I was placed on hold 9 times and on the phone for 2 hours with 3 different people because I didn't get the mounting bracket that was supposed to be in the box. Worst customer service experiences EVER!!!

Labels:
Reply
Message 1 of 2
296
1 REPLY 1
BrookeN
Arlo Moderator
Arlo Moderator
‎2024-08-06 01:23 PM

I am sorry you were not happy with the customer service you were provided. That is not at all how we want our customers to feel. Were you able to get the mounting bracket? If not, I can create a ticket for support. 

0 Likes
Reply
Message 2 of 2
290
Discussion stats
  • 1 Reply
  • ‎2024-08-06 10:40 AM
  • 297 Views
  • 1 Like
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.