Can't watch records from the SD card on my computer

[illern]

I record my videos on a SD card, I can watch the movies in my Iphone, but when I log in to my computer it says that the library is empty. It does not matter if I'm on the local network, on VPN or on the internet.

Why is it not showing my records on a computer 🤬

Best Regards
Goran

[StephenB · Accepted solution]

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@illern wrote:

I record my videos on a SD card, I can watch the movies in my Iphone, but when I log in to my computer it says that the library is empty.

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As https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it-for-Arlo-video-recor... points out, Direct Storage Access is not available on my.arlo.com.

[illern]

So why do you not offering this also on myarlo.com. Is it to force us to pay for a account to access to something that is my.

[StephenB]

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@illern wrote:
So why do you not offering this also on myarlo.com. 

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I don't for Arlo, so it's not about what I offer.