Can’t see recordings over cellular data but can see them on Wi-Fi

[snoopios]

Hi all,

I’ve had this issue for a while now and it’s beginning to really annoy me.

In summary, when my phone is connected to the Wi-Fi (same network as the hub) I can see all recordings and download them etc. (I am using an SD card in the hub for storing my videos) however, as soon as I am on 4G / cellular data, I can’t see any new recordings (this includes when I get a notification saying there has been activity and I click on it almost instantly to see what activity there has been).

If I get into Wi-Fi it will show me all of the new videos as being available and I can download them but, if I go onto cellular data and then try and download a video I can now see visible in my library but not already downloaded, I can’t download it.

The error message I get is “Videos stored on base station are not available. Please check your connection settings.”

I have tried reinstalling the app, I’ve even got a brand new iPhone 13 Pro Max and I still get the same error as I did when on my iPhone 11, I’ve tried turning the hub off and on again.

I can’t really figure out what’s going on.

Any suggestions?

Anyone else has / had this issue?

[Dannybear]

Had you previously setup the router modem for port forwarding or VPN?

Local direct storage is limited to the wifi network only otherwise.

https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it-for-Arlo-video-recor...

[snoopios]

I didn’t know that so no, I had not setup a vpn or port forwarding.

I’ll give it a go!

Thanks