Cameras are not syncing

[mdau65]

HAD ARLO PRO BASE WITH 4 PRO 2 AND 3 PRO INSTALLED. JUST UPGRADED SYSTEM TO ARLO ULTRA 2 BASE WITH 2 ULTRA 2 CAMERAS.  I FOLLOWED INSTRUCTIONS AND REMOVED ALL CAMERAS AND OLD BASE UNIT FROM APP THEN ADDED NEW ULTRA BASE UNIT BUT I CANNOT SYNC ANY CAMERAS. I'VE SPENT THE LAST TWO DAYS RESETTING THE BASE AND CAMERAS BUT STILL NO LUCK.  I JUST TRIED INSTALLING THE OLD BASE UNIT AND NOW I CAN'T EVEN DO THAT.  I EVEN TRIED MOVING THE BASE UNIT TO ANOTHER ROOM, AWAY FROM MY CABLE WIFI ROUTER AND STILL NO LUCK.  I PAY FOR A SUBSCRIPTION AND TOLD TO CALL FOR PREMIER SUPPORT BUT WHEN YOU CALL THE MESSAGE SENDS YOU BACK TO THE SUPPORT PAGE.  I'M JUST ABOUT TO SEND THIS BACK, ANY HELP

[StephenB]

Try adding the base (and then the cameras) from a PC browser (my.arlo.com) instead of the app.  That will often work when the app doesn't.