Camera recordings not showing in library

[aatrev]

Urgent

[ShayneS]

Hi @aatrev

Are you still experiencing this issue with missing recordings? 

[aatrev]

Problem. Camera seems to be recording now. Unknown problem, so not solved.

[EmjayD]

My library stopped showing clips today. Notifications chime and nothing in library. I use 3 cameras, pay for a subscription, etc.
I thought about unplugging the base (reboot) but will that help and/or will I have to set things up again? Eeek! Ha!

[ShayneS]

@EmjayD

Are you using activity zones? 

[EmjayD]

Yes. It’s worked great since it was set up several years ago. Now the library isn’t working.

[ShayneS]

@EmjayD

Are you receiving any "Motion detected" All Other Motion  alerts? Is this option unchecked for your Smart Alerts? 

[EmjayD]

I received notifications but nothing went into the library. Thankfully, today all 3 cameras are back to working fine and showing in the library. I didn’t change a thing. I’d love to know why this would happen. It wasn’t all the cameras that stopped appearing in the library. 🤔