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My Arlo vs Arlo IOS App - Show different status

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Johnmonthrots
Follower
Follower
‎2022-05-26 02:58 PM

So when I view my cameras on my IOS Apple Device, I see them all.  When I login to My Arlo.com, one of my cameras shows offline ???  Why do they not show the same thing?

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JamesC
Community Manager
Community Manager
‎2022-05-27 01:51 PM

Johnmonthrots,

 

This could indicate something on the network or PC is blocking the client from retrieving the camera state. Do you have any firewalls or  anti-virus software enabled?

 

JamesC

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