Arlo|Smart Home Security|Wireless HD Security Cameras
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Sheppeyboy
Guide
Guide

Screenshot 2022-07-28 at 12.24.43.pngScreenshot 2022-07-28 at 12.26.13.png

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Sheppeyboy
Guide
Guide

Shayne, thanks but original problem with new Ultra 2 camera (showed as offline after naming camera) is fixed after I reset to factory settings again and it updated firmware from H6 to H10, surprised a new Ultra 2 with old firmware H6, anyway works fine now , the other 3 cameras were H10 out of the box.

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ShayneS
Arlo Moderator
Arlo Moderator

Have you tried clearing your cache or use another browser? 

Sheppeyboy
Guide
Guide
Thanks, Yes, it’s the same from web and tried from app with similar errors
ShayneS
Arlo Moderator
Arlo Moderator

I'll look in to this issue for you. If you like you can PM me with any details you would like to let support know & I will update your case. 

Sheppeyboy
Guide
Guide

Shayne, thanks but original problem with new Ultra 2 camera (showed as offline after naming camera) is fixed after I reset to factory settings again and it updated firmware from H6 to H10, surprised a new Ultra 2 with old firmware H6, anyway works fine now , the other 3 cameras were H10 out of the box.

ShayneS
Arlo Moderator
Arlo Moderator

Thanks for the update, please let me know if the original issue and the update case info issue occurs again. 

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