Bug Report: VMB5000/Pro 4/Ultra 2 iOS app

[skippy2]

Have run into an annoying but not terribly serious bug with my Arlo cameras.

Devices are as in the subject line.  Arlo iOS app v 4.3 (5832).  VMB5000r6 firmware version 1.20.7.0_1396_cf4d59a.

Under Device Settings, there is a Night Vision setting to choose between black & white or color.  No matter how many times I set to to black & white, within in a short period of time (don't know exactly how long) the setting reverts to color.

It is also difficult to set black & white.  I have to repeatedly tap the black & white setting and eventually it will switch from color to black & white.

I don't see an official way to report Arlo bugs.  Hoping someone from the company follows this forum.

[StephenB]

I'm tagging the mods ( @JamesC and @ShayneS ) for you.

A couple more details might be helpful - 

• What phone model?
• What version of iOS?
• Does your app show a menu option for "Library"?  Or does it show "Dashboard" and "Feed" instead?

If you have a subscription,  you might try going into the support area of the app, and using the phone support option.

[skippy2]

iPhone 12 Pro Max, iOS 16.4

My app is the newer one, showing Dashboard and Feed.

[skippy2]

An update:

As an experiment, I tried changing the Night Vision to black & white using the myarlo.com website instead of through the iOS app.

When I change Night Vision this way, it's sticky and persists.

Looks to me like there is some kind of issue with myarlo.com overriding the iOS app setting after a while.

[ShayneS]

Are you still experiencing this issue? 

[skippy2]

Yes, I am still experiencing this issue.

I thought that changing the night vision setting on my,arlo.com instead of in the iOS app was a fix, but it wound up that it just took a little longer to revert.

Sure looks like a bug to me.

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[ShayneS]

HI,

Are you still experiencing this issue with the latest version of the App 4.4?

Thanks