Batteri problem

[Ucucucucc]

Cannot charge batteries alröo ultea two

[JamesC]

Ucucucucc,

Could you provide more information about what you are experiencing? What is preventing you from charging the batteries? Are you seeing any error messages within the Arlo mobile app?

JamesC

[Ucucucucc]

hi james, the batteries simply do not charge, doesnt matter if i change batteries on the cameras or clean the adapter - using your original one. had this problem since day one.nothing comes up in the app

[StephenB]

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@Ucucucucc wrote:
 the batteries simply do not charge, doesnt matter if i change batteries on the cameras or clean the adapter - using your original one. had this problem since day one.nothing comes up in the app

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Are they completely dead?

[Ucucucucc]

they have a little left in them but they do not charge when connected with cable. as one of the has less than 10% left i want to get them fully charged before remounting them on the house

[StephenB]

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@Ucucucucc wrote:

they have a little left in them but they do not charge when connected with cable. as one of the has less than 10% left i want to get them fully charged before remounting them on the house

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This procedure is for the Pro / Pro 2 cameras, but is worth trying with the Ultras.

• https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

Also, might be worth trying a different charger (or outlet).

[Ucucucucc]

Hi Stephen,

I have been doing exactly the procedure as described in the link and usually it worked out after a few times and the battery starts charging - but this time nothing happens. I have not tried another charger bit tried quite a few outlets.