Basestation is no working

[Tiffers20]

Came with the house. Base station working all year and yesterday it stopped connecting to the internet. It’s just grey. I changed cords thinking it was that. I rebooted internet. I factory rest the base several times.
Any other thoughts? Not sure it’s an ultra 2 either..

[Dannybear]

You need to tell us what LEDs are showing on the base station.

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

If the internet led is grey or off and power is green then the base is missing the Ethernet connection to the base station which could be a faulty Ethernet cable, a faulty router or indeed the base station is faulty.

Have you power cycled the modem router for the internet?

[StephenB]

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@Tiffers20 wrote:

Any other thoughts? Not sure it’s an ultra 2 either..

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I'm a little confused on whether you are seeing an issue with your base, or with one of the cameras connected to the base.

The base model is on a label on the base (and starts with a VMB).

If you open up the camera and pull the battery, you should also see a label there, which will identify the camera.  That will start with a VMC.  If you post that here, we can confirm the camera model.

Note that if you reset the base using the paper-clip reset, you will need to remove the base and cameras from the account, and then re-add them.