Arlo ultra 2 not connecting to meshed satellite

[Arm86]

Hi, 

trying to connect my Arlo 2 cameras in my shop. I set up 2.4ghz network and connected when by my house, went in to the shop where I have a meshed satellite, my phone is connected to the 2.4ghz network and signal is full strength, but the camera is not connecting. Any ideas? Do I need to order another hub? 

thanks

[StephenB]

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@Arm86 wrote:

trying to connect my Arlo 2 cameras in my shop. I set up 2.4ghz network and connected when by my house, went in to the shop where I have a meshed satellite, my phone is connected to the 2.4ghz network and signal is full strength, but the camera is not connecting. Any ideas? Do I need to order another hub? 

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Ultras only connect to an Arlo smarthub, not your home wifi.  Can you confirm the camera model?

I am thinking that the cameras are at your home, and you are trying to connect to them while you are in your shop.  Is that the case?

If it is, then I suggest

• double-checking that you can connect to the cameras when you are at home with the phone connected to your home wifi
• try to connect again at home when the phone is only connected to your mobile data network

[Arm86]

Camera model is ultra 2. 

i can see the live feed from active cameras in the app. 

I connected the cameras by the house and walked over to the shop. 

Will a SmartHub in the shop solve the problem?

[StephenB]

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@Arm86 wrote:

Camera model is ultra 2. 

I connected the cameras by the house

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And the smarthub is in the house???

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@Arm86 wrote:

Will a SmartHub in the shop solve the problem?

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No.  The cameras connect to the smarthub, and the smarthub connects them to the internet.  There is no value in having just a smarthub in the shop.

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@Arm86 wrote:

i can see the live feed from active cameras in the app. 

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Where are you seeing this live feed?  

• At home?
• At the shop?
• both??

Are you seeing this livefeed when the phone is NOT connected to your wifi?