Arlo ultra 2 camera and base station

[lvendrame]

We just bought a kit arlo ultra 2 with base station. We where able to connect the station ( the front led is solid blue and i can see the station on my iphone), but a can't connect any of my 3 camera  arlo ultra 2  VMC5040. There is no led blinking, all the battery is full charge, i try so many times to sync the camera, but notting is working.

[skippy2]

There's no setting I can find to change the access point of the VMB5000.

[StephenB]

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@skippy2 wrote:

There's no setting I can find to change the access point of the VMB5000.

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It's a closed system, and Arlo doesn't provide any way to manage the wifi.

[Davekl]

Thanks. So I would have to change the wifi channel on the router. Never had to do this for any other devices. Seems kind of ridiculous. 

[skippy2]

Agree that this is a ridiculous limitation for a WiFi device.

[User00001]

I've waiting for three hours (kept phone on while doing other things) and never had any sign of life from the other end of the phone unfortunately.

[User00001]

Hey Tutor,

Did you ever find a resolution? 

If so, what exactly did you do? 

thank you!

Cyrus

[User00001]

Yes still no resolution! Can Arlo please help me?!

I was online for a while speaking with two different support reps.  The first person hung up. The second "Dan" was much more helpful and said they'd get back to me the next day, but I still haven't heard anything. 

[skippy2]

There is no resolution.  Arlo has totally locked down base station settings so the end user cannot access them.

[User00001]

Wow, thanks for your insight.

I had a lengthy discussion (chat) with an Arlo tech, they took the serial numbers of the cameras etc. and told me they'd be in touch shortly, but it's been a week and the only email I received what a survey asking how well they did!

This customer service is terrible. I run a company that does media relations so I might ask a journalist to cover this issue in their Consumer Report file. It's just awful.

[ShayneS]

Hey @lvendrame 

Can you PM me with the case number from this discussion you had with support and I will escalate to the appropriate team.