Arlo stopped sending clip to the library

[Oaktree2400]

I use Apple devices to monitor my Arlo systems - in recent days they started sending a message about the AC power being disconnected and now have stopped sending video clips to my library - is this an Apple problem following their news OS software updates or an Arlo software problem.  I get the notifications alerts but there are no clips in the library 

[StephenB]

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@Oaktree2400 wrote:

 in recent days they started sending a message about the AC power being disconnected and now have stopped sending video clips to my library

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If you recently purchased your cameras (3-4 months ago), then look to see if your trial subscription has run out.

You need a paid subscription for cloud activity zones, and (with current cameras) for cloud storage.  Without a subscription, you can only use local activity zones - which do require AC power, and any camera newer than the Pro2 will lose cloud storage.

[Oaktree2400]

I have two stems working together.

A pro 2 system working on the free service and a second Pro 3 4-camera system working on the initial trial period and you have taken a subscription payment but the messages re AC power and a failure to record to the library.  Do I understand from your response that the Pro 2 system will continue to work on the free service but the new Pro 3 system needs a subscription and that, despite taking payment it is shutting down?

[StephenB]

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@Oaktree2400 wrote:

 Do I understand from your response that the Pro 2 system will continue to work on the free service but the new Pro 3 system needs a subscription and that, despite taking payment it is shutting down?

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I just pointed out that a lapsed subscription on the Pro3 would match your symptoms.

So if you have a paid subscription, then go into the app or web ui, and see if the camera is actually in the plan (using the manage cameras control).

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@Oaktree2400 wrote:

...you have taken a subscription payment 

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Nope, not me.  I don't work for Arlo.