Arlo|Smart Home Security|Wireless HD Security Cameras
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Sgause
Aspirant
Aspirant
‎2020-10-31 12:42 PM

What is up with the range of these? I just purchased 4 Ultra 2 cameras. I replaced 3 of my Pro 2 cameras with these, had the new hub in the same location and none of the 3 would connect due to signal. Why would the Ultra 2 have less range than the Pro 2?

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JamesC
Community Manager
Community Manager
‎2020-11-02 09:28 AM

Sgause,

 

Due to the higher bandwidth requirements for Ultra (4K) the environment may impact your Ultra cameras differently than the Pro 2. Try elevating your SmartHub and make sure it is as far away from your router and other WiFi devices as possible as these may cause interference.

 

JamesC

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