Arlo App Arrive/Leave Automation Can't be Saved

[cameronsnow]

I use the Arlo App with "Feed" experience. When I setup an Automation with "Arrive/Leave", the automation setting disappears after I logged out (and then back into) the account. This renders the app unusable with geofence.

I need to log out/back into the account because I manage multiple Arlo accounts with different locations and different ownership. The same thing happens with all of the Arlo accounts I tried. This made me suspect something is weird with my app.

Steps I have already tried: -- I removed the app off my iPhone and re-downloaded the latest app. I removed the cameras and re-added them to my account. I made sure they have the latest firmware. I even erased all Arlo cloud and reset/erase all Arlo devices under the "privacy/content" section.

Any suggestions? Thank you.

[cameronsnow]

Further information:

I have already followed all steps outlined in this document https://kb.arlo.com/000062825/Why-isn-t-my-Arrive-Leave-Automation-working

[ShayneS]

Hi @cameronsnow 

Does the same occur with app version 4.10.6

Thanks 

[cameronsnow]

I just checked my iPhone. I am using Arlo app 4.10.6 at the moment, which I believe is the lates.

[ShayneS]

Thank you, I have provided this to the appropriate team and support will be reaching out to you as soon as possible. 

[TimSevo]

Hi, 

I am having the same issue, latest app version 4.10.5 om Android  and can't save automations. Button is there but doesn't do anything when i press it. 

[ShayneS]

Does this still occur with App version 4.11?

[mattdirks]

Yes, the Save button for Automations does not work with 4.11 on Android.

[ShayneS]

@mattdirks 

Thank you for the info. Are you still experiencing this issue? 

[Taylor33]

I got it to work by tapping specific people and selecting them. It wouldn't let me save if it was on "anyone" fyi

[mattdirks]

Sorry Shayne... didn't see your message.  Was waiting a response after I sent you my screen recording.

Yes, I am still experiencing this issue.  I cannot save an automation on Android.

[mattdirks]

Just tried that, and still did not work.

Are you using the Arrive/Leave automation or something else?

[Taylor33]

Yup arrive leave and when I tapped specific people the button worked. I HD the same issue and came her before doing that. 

[mattdirks]

Still does not work for me...even if I choose specific people.

I can save the choice of people, but when it returns to the main automation screen, I still cannot choose save on that screen to save the automation.

[Taylor33]

Hmm did you name it and fill in every option?  Sorry that did it for me hopefully someone can help. 

[mattdirks]

Ok...so going through and saving every step of the way does the trick.

Thanks Taylor33!