Arlo Support

[crmockridge]

Hello, does anyone have a contact phone number to get ahold of someone within the Arlo Support team?  I have been communicating with different Arlo support agents through their ticketing system for weeks without having my issue resolved.  The last response I sent on my ticket was not responded to at all.  When I followed up, I received a 'your ticket is closed' message and I had to submit another ticket.  

Also, has anyone else been deceived by a 'end of life' sales pitch?  I had multiple Arlo Cameras that had 7 days of recording.  When I was contacted about their 'end of life', I was told that I had to upgrade to a new camera; was given a decent discount; and was told NOTHING else would change about my service.  3 months later, I learned that the new cameras came with a hefty monthly fee to continue recording (a service that I had for free).  

Arlo offered me 6 months of recording to compensate me for the deception but, to date, I still have not received the 6 month's free recording and the ticket that offered this discount number is now closed. 

I requested that Arlo provide the same 'End of Life' discount that was available to me initially to purchase an Arlo receiver that offers recording to simulate the service that I initially had.  To my surprise, they would not even honor that discount. 

[DannyBearAgain]

Look for a contact number for arlo support in the arlo mobile app. Settings/support/your camera for your access entitlements.

Unless you have documentation of agreements made by arlo support then your word against arlo.

[BrookeN]

@crmockridge I have created a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[JanetC]

I was on a long chat today trying to troubleshoot my wired doorbell. In my follow-up, I asked the rep to suspend my subscription until I can get it working. 

I would like confirmation of that and tried the chat feature (no response) and the phone (out of order).

Where can I get help?

[BrookeN]

You will need to reach back out to support to confirm. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the issue.