App crash after trying to view locally stored recordings

[Wall-Enberg]

Hi,

I'm unable to view locally stored videorecordings. App crashes everytime.

Tried reinstalling app, formatting microSD card.

All other things work except locally stored videorecordings.

They worked to watch, after press download in app for appr 3 weeks. 

[ShayneS]

The symptom where viewing locally stored videos causing the app to crash should now be resolved with Arlo app version 5.4.2.

Please make sure you have the latest version of the Arlo app installed. 

[ShayneS]

This symptom has been identified and a fix for this is coming soon. The update is in a slow roll out phase at the moment and looks to be completed soon. 

Thank you for your patience

[Wall-Enberg]

It cant be a coincidence that several users get exactly the same problem around the same time.

I tried installation on my iPad and it works on that.

But not on any android device.

[ShayneS]

Thanks for the feedback. Which version of the Arlo app are you using?

[Wall-Enberg]

Hi,

Arlo app version:

3.4.0_28783 released 7th of january 2025.

[ShayneS]

Can you update to the latest version 5.4.0 and test again.

[Wall-Enberg]

Sorry I was in a hurry when I replied before, I have app version 5.4.0_28783.

[DLondeen]

I am also using Android app version 5.4.0_28783 without a subscription. 

[ShayneS]

Thank you, I already notified the team and I am waiting for more information to can provide. 

[Evodev]

I am having the same behavior on my Pixel 9 Pro XL Android 15. I tried to play local SD Card videos recorded to my Arlo Ultra and it crashes the 5.4.0_28783 Arlo app.

I have tried to reboot my phone and clear the app cache. Neither worked.

I tried rebooting and clearing cache, but neither worked.

[alex_loo]

---

@jguerdat wrote:

I just checked with the latest Android app (5.4.0) on both my Pixel 9 running Android 15 as well as my Chromebook which uses an Android 13 layer. In both cases, there was no crash or other problem viewing local recordings.

Do any of you also have a subscription (I do)? Just wondering if having a sub mitigates the issues.

---

The context is "local recording", so it is likely WITHOUT subscription.

Curious can you record and view local recordings, under a subscription?  When I first started my ARLOs and being forced to use the trial subscription, I thought I was still able to use my smarthub for local recording and viewing of footages --- until there was actually nothing there after subscription ends.  So I have wasted my time while NOT having the chance to try out local recording.  That was a shame.

Alex

[alex_loo]

@Wall-Enberg 

@brtowle 

@DLondeen 

@Jwho 

@Wall-Enberg 

@Mishka 

@Arlo_Ultra2 

@hotuonghung 

are you guys using the "Library" or "Feed" version of the android app?

(@danandy  seems to be using "library" version --- correct me if I am wrong)

Alex

[StephenB]

---

@alex_loo wrote:

---

Curious can you record and view local recordings, under a subscription?

---

Yes.

[Mishka]

I am using Version 5.4.0_28783 (Android, Samsung S23) Release date 01/07/25.

It has the "Library" function, no subscription.

[DLondeen]

Mishka, are you also having issues playing recordings from your "Library"?  This is the issue we are talking about.

[Mishka]

INTERESTING NOTE: I think that someone else mentioned thee app working correctly on IOS system so I have just installed the app on my iPad and it appears to be working fine, so that would mean the problem is particular to the Android version of the app. Hopefully ARLO have already worked this out and are in the process of providing a fix.

[DLondeen]

Yes, I am using the "Library" tab in the app and then selecting my base station.

[Mishka]

Yes this is the issue that I am experiencing as well and it appears the issue is with the Android version only as the IOS version seems to work fine.

[hotuonghung]

The app crashes after they update to the latest version of the Arlo app.

[danandy]

Library version 

[danandy]

Yes using library on Android.  Looks like many have same issue. Hopefully Arlo will send out a fix soon. Thanks community for your input.

[alex_loo]

---

@alex_loo wrote:

@Wall-Enberg 

@brtowle 

@DLondeen 

@Jwho 

@Wall-Enberg 

@Mishka 

@Arlo_Ultra2 

@hotuonghung 

are you guys using the "Library" or "Feed" version of the android app?

(@danandy  seems to be using "library" version --- correct me if I am wrong)

Alex

---

Using "Library" version of the app (not "feed" version):

@danandy  

@DLondeen 

@Mishka 

Anyone using "Feed" version of the latest android app and failing similary as well?

Alex

[dothom]

I have the same version and release date as Mishka, with the same issue.

[Wall-Enberg]

Library version, don't want any feed version with less options.

But this has worked fine before.

[TimothyB]

Same issue! I'm travelling this week and can't see any of the recordings (I'm base only, no subscription). Why does Arlo fail exactly when I need it to work?!

Is your answer above suggesting I need to side load an old version from a 3rd party site? This is supposed to be a security app, it's pretty unbelievable you raised this days ago and it's still unaddressed.

[TimothyB]

(And yes I'm also on 5.4.X - thanks for sharing your troubleshooting 🙂

[jguerdat]

---

@alex_loo wrote:

---

@jguerdat wrote:

I just checked with the latest Android app (5.4.0) on both my Pixel 9 running Android 15 as well as my Chromebook which uses an Android 13 layer. In both cases, there was no crash or other problem viewing local recordings.

Do any of you also have a subscription (I do)? Just wondering if having a sub mitigates the issues.

---

The context is "local recording", so it is likely WITHOUT subscription.

---

"Likely" doesn't mean a thing. I have a subscription along with local recordings as do many others here. I was asking as a troubleshooting step so your comment is unhelpful.

---

Curious can you record and view local recordings, under a subscription?  When I first started my ARLOs and being forced to use the trial subscription, I thought I was still able to use my smarthub for local recording and viewing of footages --- until there was actually nothing there after subscription ends.  So I have wasted my time while NOT having the chance to try out local recording.  That was a shame.

---

I've been using local recordings for years, ever since 2FA broke my Python script to download videos from the cloud. 

As it turns out after reading this thread, it seems I should also have asked about Library vs. Feed.