Android phones (Samsung/Pixel) get drained by Arlo within hours since yesterday

[arcticchiller]

Hi everyone

I post here in this forum, because Arlo has no support e-mail address.

Since yesterday, my wife's Samsung Galaxy S22 and my Google Pixel 8a get drained by the Arlo app within hours. The phones showed up to 75% battery use by Arlo yesterday and got hot, even when we didn't use the phones much during the day. Arlo just completely drains the batteries. We never had this issue before since getting the cameras in December 2024.

We have four Ultra 2 cameras and a chime connected to the Ultra Smarthub VMB-5000.

Are other people having this issue as well? Is Arlo working on a bug fix?

Thanks!

[jguerdat]

Your screenshots show Night to change at 6:30 PM rather than 8 which is what you stated - is that correct? DOes geofencing work properly for you (Leave and Arrive)? How many phones are used to determine location for GF?

[Scout152]

It is set at 6:30pm for night. Geofencing does not always work properly. Sometimes it doesn't disarm when I arrive or arm when I leave. I am only using one device for geofencing.

[jguerdat]

Are you using iOS or Android? I'm on Android and GF works (almost) 100% for me and my wife. Some have noted that iOS has had issues for quite some time.

Have you deleted your schedules and geofencing setups and recreated them to see if that helps?

[Scout152]

Android, Pixel 9 Pro. I've deleted them multiple times, cleared cache, deleted and reinstalled app. Always the same issue. Just last night the schedule for arm home never turned on. 

[jguerdat]

But did you delete and recreate your Automations? You might want to delete them and only create the schedules to get them working before adding GF.

[Scout152]

Yes, of course I did. I've done it multiple times. I'm obviously not the only one with this battery drain issue. 

[jguerdat]

I also have the drain problem. However, I've posted a workaround (see post 30 on this thread) for that issue until a fix is deployed.

As for Automations, you've deleted and recreated them with no help but, as I suggested just above here, did you try creating JUST the schedule to prove it works? You could do the same thing with GF instead, according to what's most important to you.

[BrookeN]

@Scout152 can you provide the following: On the android phone->Settings->Arlo Secure->Battery and check if it's set to Optimised?

[Scout152]

Are you saying within the Arlo app, select Devices, select a camera, select settings gear icon and then select Power Management and make that Optimized? Because Android itself does not have an option within the Settings menu to change battery settings like that. 

[jguerdat]

No, this is for the phone settings for the app. @BrookeN did miss the Apps part of her request and I find on Android 16 that it's Settings>Apps>Arlo Secure>App Battery Usage and verify that Allow Background Usage is enabled.

[Scout152]

Yes, that is set to Optimized. 

[BrookeN]

@Scout152 sorry I was out yesterday. I did forget the apps part my apologies. Thank you for letting me know. 

[jguerdat]

@BrookeN shouldn't the app be set to NOT be optimized so it doesn't sleep?

[BrookeN]

@jguerdat the team asked for it to be set to optimized. 

[029kid]

This was not a fix! It still drains alot of battery! 

[Scout152]

Any update? 

[BrookeN]

I apologize. there is no update as of today. The team is still actively investigating this behavior. 

[BrookeN]

I do not have any updates as of today. we are still actively investigating this behavior. 

[arlo_ca_user]

I am experiencing the same issue on my Pixel 9. Battery drains very quickly. This started happening after I enabled schedule + Geo-fencing in my app. I tried putting the app on pause and that helped with the drain issue.

Is there any update on this issue from the Arlo team?

[BrookeN]

Thank you for letting us know. I passed tis information onto our development team. 

[AshBb]

Any updates on this? I'm having the same issue with my Samsung Flip 7. I've tried everything mentioned here so far (e.g., set to optimized, app updated)

[BrookeN]

I do not have an update as of yet. As soon as I do I will reach out to the community. 

[BrookeN]

I just wanted to give a quick update that this is still actively being investigated. I will update the community again soon. 

[BrookeN]

We are still investigating the battery drain behavior that you are seeing, I will update the community soon. 

[AshBb]

Thank you so much for keeping me updated.