Access to Deceased Father's Account

[tholt1]

I am unable to access my father's account and I need it to monitor his home. 

He lived by himself and he was the only person that had access to the camera system. I prefer not to reset but rather take over his account because I would like to keep the old footage. 

If someone can help, it would be greatly appreciate! I have been looking everywhere to get help and it seems like the forum is my best bet! Thank you in advance!

[StephenB]

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@tholt1 wrote:

I am unable to access my father's account and I need it to monitor his home. 

He lived by himself and he was the only person that had access to the camera system. I prefer not to reset but rather take over his account because I would like to keep the old footage. 

If someone can help, it would be greatly appreciate! I have been looking everywhere to get help and it seems like the forum is my best bet! Thank you in advance!

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Sorry to hear abut your father.

I'm tagging the mods ( @JamesC , @ShayneS , @BrookeN ) so they can create a case for you.

In the meantime, I suggest collecting some data that would help identify the account/system.  Your father's email address, base station and camera serial numbers would be useful.  There should be a label on the base that has it's serial number. If the camera opens, then remove it from the housing and take out the battery.  There is a label behind it that has the serial number.

[ShayneS]

Hi @tholt1 

I have escalated this for you to see what we can do. Support will be reaching out as soon as possible, I have provided your escalation number here:44084792

[tholt1]

Hello,

I have not heard anything.

And unfortunately, I do not have access to the email on file for this account. It is linked to my father's government work email. 

Can you please contact me at 

-Tina 

[ShayneS]

I have added that note to the case. 

[tholt1]

Hello,

How long will it take for someone to contact me about this case?

-Tina

[ShayneS]

@tholt1 

I spoke with the team and the only way to assume the account would be to gain access to the associated account credentials.