RESOLVED - Arlo Service Down - Temporarily Unable to Login

[BretD]

Dear Arlo Customers,

Thank you for your patience. Arlo services are now fully restored. We sincerely apologize for any inconvenience this has caused. The disruption in service which affected some of our customers was due to a technical issue that arose during routine system maintenance.

Thank you.

 -The Arlo Team

>

>Dear Arlo customer,

> 

>We are aware of an issue where our ARLO customers are temporarily unable to login into their account. ARLO team is actively working to restore this feature as soon as possible.

> 

>We apologize for any inconvenience this might cause.

> 

>Stay tuned!

> 

>Best regards,

>The Arlo Team

>

[PJ003]

I have the opposite maybe from other users, because of the outage I cannot switch the camaras off. That is reducing batery life time enourmously. 4 detectors time 4 batteries times 5 euro per battery gets to 80 EUR. Would be nice if Arlo reimburses that.

[karmilli]

Standard operating procedure for Arlo. They at least acknowledged there is a problem this time. Last time they let tons of people totally uninstall and reinstall their systems several times before they advised customers of the problem they had known about for hours.

[lumstac]

Great timing - While I have let strangers in my home and was depending on the security cameras!!

[Fattire]

Maybe it got hacked. I still get notifications

[kamdesrai]

Yup.

[kamdesrai]

Or every criminal on earth, you know, either way, whatever....

[Bhzmap17]

Will we be notified once this issue has been resolved?

[iam402]

Still no resolution. I can log into my account however it says "getting status" or "database service is currently down" no access to modes. What is the point of a security system that doesn't work or a company that doesn't update customers on major service issues like this? Netgear pick your face up off the floor and let us know what is going on and when it will be fixed. I love this product but I can't have zero answers from you guys on what the issue is and when it will be fixed.

[NTSGordon]

I am trained as a security specialist by the feds. We have these issues all the time. However, separate from the technical aspect of the issues, Netgear doesn't seem to have any physical security specialists to mitigate the potential vulnerabilities and provide information which can assist during these types of outages. The negative responses could have been at the least mitigated if people understood how to initiate operations security (OPSEC) and situational awareness when systems are down. This leads me to believe that they are promoting a product which is a security product, however, without the support from the security community. These are 2 different aspects.

I was going to buy additional cameras. Now I am not so sure. I am still trying out the system. I certainly would hope they provide existing customers a discount on additional cameras if they want to keep our business.

[Djn0ne]

My assumption is our router or controller is up, so we are recording on motion.  Will these feed to the site after the outage is resolved?

Is there an ETA on resolution? even a ballpark?

[Heinie]

I dont have any luck with netgear even before. Thought i’d try arlo pro 2 since they have good reviews online. Im going to wait for 30 mins and if it doesnt fix the issue ill prolly return this device

[42Douglas48]

Hope they fix the batteries problem of not lasting over month now.

[Jackrmy]

OMG I am getting an email for every new post on this thread  MAKE IT STOP!!!

[Fattire]

Maybe they should re-boot the system

[Liberty5]

Outages happen. But, when Arlo finally fixes the issue, please respond wiht an explanation regarding what has happened. My concern about not being able to access Arlo today is secondary. I am worried about potential data breaches and an outage is certainly not a good sign.

[mksexton]

How much longer will service be down?  Feeling very unsafe!!

[renevilandt]

I can understand the service may go down once in a while, I work with IT everyday, so I know how systems can go down unexpectedly. However a company selling this system as a security system, should have a backup system in these cases.

And the very least you could do, is send an email out to all costumers, letting them know you are working on the issue, rather than everyone having to notice this themself. I shouldn't have to check my video security system, to confirm it's working. I should be alerted when it isn't working.

The Arlo system is great idea, but if I don't know if it's working or not without testing, it's not a security system, an no longer give me peace of mind, when I'm away from home.

[jkmail]

Security is non- existence now . Very expensive system to have no security .

[Bhzmap17]

I agree! Does anyone know how to stop this? I tried deleting my post so I don’t get notifications anymore but it wouldn’t let me

[AthenaDove]

Video library is still working. Real time cameras are not.
At least I have the Ring to back up my live time security outside. This system wide outage is exactly why I went with two unrelated products.

[teresalt01]

i hope somebody at netgear reads this and understands what an awful bind you put some of us in when these systems go down.   I am using this so that i can monitor my dying mother while i work.   This has been a hideous morning and so stressful on top of an already bad situation.    Where are your redundant systems and disaster preparedness processes?.  You have been down for 5 hours now!!!! 

[brh]

@AthenaDove

Very smart indeed. I also have backups for all my security systems

Brian

[Denice]

The system is still recording. The library is a little slow to upload but it’s showing current recordings on my system.

[Heinie]

You need to give us something for the inconveniences

[blevins29]

I appreciate the message here and the Email sent. I hope this means that the "incorrect video time length problem" is being permanently fixed too.