Hello Arlo Customers,
We are aware of a reported issue for some customers where motion may not have triggered recordings during a short time between 8am and 9:30am PST. Arlo services are now fully restored, and any new motion trigger events and recordings should be working as expected.
Thank you for your patience and we apologize for any inconvenience,
The BIGGER issue is all 3 of my Arlo (1st gen) cameras will not detect motion. At all. They won’t even show up on the app to modify under “Mode > Rules”
I just got off the phone with Arlo support. They said they are aware of the issue and a firmware update should be available in 24-48 hours.
There is a thread on the arlo pro where people are having battery drain while their camera's are turned off. I think netgaer is now aware and the work around is to disarm the camera's not turn them off in the app. I have been having multiple issues since 12/5/18, my set recording times for each camera are no longer working, I have 3 times removed all my custom modes and rules along with my schedule and reset everything and they are still not recording for set time. I contacted support withthe issue on 22/5/18 and am waiting for an email with the "fix"./ Now I have motion detection only working spasmodically it will pick up birds flying by ( I have motion detection set to 100%) but not people walking to the vehicles or vehicles moving. This had been working fine until 12/5/18.
I haven't been able to set mode from my Iphone for over a week. Restarted base station several times but to no avail.
Recordings and push messages are extremely random.
Please fix asap.
I have 2 cameras outside and neither picked up anything from 6:15 PM til around 8 AM the next morning. I triggered one when I went out to my car. That's when I discovered my car had been burglarized sometime during the night.5/23/2018. Batteries are good even though one is low, otherwise why would it alert to my movement? I called my internet provider and was told there were no interruptions in service. I'm using the basic Arlo with home base on my computer. I got no phone alerts. Usually these cameras pick up spider webs...what's going on?
I got an email that told me one of my batteries was low but no notifications on recordings, caneras seem to work only during the day. My car was brokenn into sometime between midnight and sunrise last night. I'm so angry. Yes it seems I now also own expensive paperweights. If they can notify me theres low battery, how come they didn't notify me of a system glitch? Updates are supposed to streamline not flat out fail!
This is not a self sufficient camera system. I know people who have cameras from 2006 that have funtioned without a single problem for 12 years. I can barely make it 12 days without these cameras failing.
Well today has been my first day for some reason I dont know why, but they have been working flawlessly. No faulse triggers by cars and passers by whom are outside the active zones, no missed triggers when they should be triggered, no missed videos or notifications. Sorry for thoes who are still having issues, maybe things mite change later on but I do wonder if its anything to do with the day be more dull with rain, I do wonder if the sun brightness is causing the cameras to go nuts?
Also noticed all my recordings audio shuts off after 15-20seconds and it’s just silent video after that. Also if a recording is longer than 40seconds, the whole video freezes. And sometimes the video recording is 2:03 long for no reason!
This issue is larger and has been going on for more than a week now....WHEN IS THIS GOING TO BE FIXED????? I talked with support last week and they said they'd email me when the problem was fixed...haven't heard anything.
MY ARLO ISN'T DETECTING MOTION, ALSO THE BATTERIES THAT CAME WITH SYSTEM WERE NOT GOOD ALL BATTERIES WERE ON 16% UNTIL I REPLACED WITH NEW ONES I SHOULD BE CREDITED FOR MY BATTERIES ALSO....NOW I'M WITHOUT SECURITY THIS IS SO UNNERVING AND DISAPPOINTED HEADACHE TO SAY THE LEAST I'M WITHOUT THE PEACE OF MIND I WAS LOOKING TO GET WITH SECURING M HOME FOM CRIMINALS VERY , VERY DISAPPOINTED HELP!!!!!!!!!!!!!!!
Well two days after me thinking my problems are over, its all back to the way it was which may or may not be related to this firmware but just simply a totaly unreliable, unpredictable, random, flawed system that on paper looks great but in use fails. Motion zones that works as an when it chooses to, motion detection randonly with video despite notifications. I wont go on as its failed with just these two. I tried, and tried and have come to a conclusion that the motion detection methods used, exposure, zones just do not work as they should.