Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo App Login issue

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EddieDJ Aspirant
Aspirant

Thanks for the reply. one of my four cameras is down to 24% the others are at 60%. I did purchase the 2 battery stand alone charger, the salesman said they charge faster then the charger that comes in the box, which you need the camera to charge the battery

EddieDJ Aspirant
Aspirant

I also noticed that an update 2.5.3 has been issued if that will help the now stated ( In the community )rapid draining of the batteries I don't know.

Gildor1 Apprentice
Apprentice

My Pro 2's have been plugged in to AC since day 1 of installation and have never read below 100% charge.  I don't use solar panels so I don't know if it's different in that case.

bounderchris Aspirant
Aspirant
I have Spectrum and my cameras are on my Motorhome so I have used the Spectrum internet at two of my houses and with both nothing works. When I switch to the built in LTE of the motorhome they instantly start working.. this has been happening for weeks now. Netgear seriously can’t figure this out??? What gives? I can’t use my equipment now!!
Bobq650 Guide
Guide
I have the same problem my batterys have beendraining too.
Model: VMC4030| Arlo Pro Wire-Free Camera
Guru jguerdat Guru
Guru

@bounderchris wrote:
I have Spectrum and my cameras are on my Motorhome so I have used the Spectrum internet at two of my houses and with both nothing works. When I switch to the built in LTE of the motorhome they instantly start working.. this has been happening for weeks now. Netgear seriously can’t figure this out??? What gives? I can’t use my equipment now!!

That's not a Netgear problem - it's an issue with the configuration of your networks. Who owns the hardware for your network (modem and router)?  If it's Spectrum, you need to contact them to change the settings in your router to allow ports 80, 123 and 443 to arlo.netgear.com. If you own the hardware, you may want to reset the router and minimally reconfigure it, being careful with security changes (other than strong passphrases for your WiFi).

bounderchris Aspirant
Aspirant
It is the Spectrum, I am an IT professionally and I’ve already forwarded the ports. Not to mention I can’t even load this website on Spectrum i have to switch over to my AT&T phone... this has been happening for weeks now and they still haven’t fixed it..
cdnvballer99 Aspirant
Aspirant

Last android  App update from  Google PlayStore seemd to have resolve my login issues, FYI

Guru jguerdat Guru
Guru

@bounderchris wrote:
It is the Spectrum, I am an IT professionally and I’ve already forwarded the ports. Not to mention I can’t even load this website on Spectrum i have to switch over to my AT&T phone... this has been happening for weeks now and they still haven’t fixed it..

If it works on LTE but not cable, it's not a Netgear problem - it's that simple. You're going to have to work with Spectrum and/or your router to get it to work.

bounderchris Aspirant
Aspirant
You’re not understanding. My router is an RV router it connects to the Spectrum the same way as the LTE. Via wireless. If i connect to the LTE or any other internet connection besides Spectrum it works fine. Multiple Spectrums I’m dead. All on the same router and same connection method simply a different wireless network.
Guru jguerdat Guru
Guru

My point is just that if it works at all on any particualr network, it's not a Netgear problem. Netgear isn't blocking Spectrum (I'm on Spectrum, too). It must be something about your Spectrum connection so you'll have to work with Spectrum to fix it.

bounderchris Aspirant
Aspirant
But what is Spectrum going to do? It’s not just my connection I was visiting family in another city and their Spectrum did the same not to mention all the people on the internet complaining about the same thing with their Spectrum.
Guru jguerdat Guru
Guru

I can't answer that. I have Spectrum (was Time Warner, if that somehow matters) and it works fine. Are you saying that you're using your RV router on all of these connections or have you tried using someone else's network directly and it still won't work? If you haven't tried, that give it a go. If that works, it would somehow seem to be the router/Spectrum interaction.

 

Open a case with support here using the Contact Support link at the bottom here and again on the new page. Maybe they've seen this before.

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Smithjdott Aspirant
Aspirant
Arlo needs to figure out a good for the app to correct that problem