I posted a few days ago that I had issues logging in only when I was on our Spectrum internet. That issue was resolved quickly, and I am back up and running. Good luck to those that are still having problems logging in.
All they have to do is roll back the update but they are not listening. It is not ISP issue or Wi-Fi as even phone data is not working. My tablet was on version 2.4 and was working then when I was reporting the issue with support they told me to update to version 2.5 on my tablet and guess what it stopped working. It is the app.
Agree. Yes, Arlo will ignore all complaints posted on this forum as they have not responded in days.
As a community - Arlo product owners, how do we get Netgear/Arlo attention that we are dissatisfied consumers?
Perhaps contact all retailers/Costco et al or tech media that have done reviews of Arlo product?
Filing a Consumer Complaint
Just a thought.
I DISCOVERED SOMETHING!!!!
As I posted before,
All of my internet stuff is working as usual EXCEPT ARLO.
Right now for a couple of days i was able to login BUT my base and cameras are "offline".
Today 1hr. ago I read the ARLO instruction manuel, GO TO PAGE 61 You will see what I did when I could not login, I reset everything including the base, BUT I did not know it is a FACTORY reset and the base serial number is REMOVED from my ARLO ACCOUNT!!!.
I called and right away they answered, I was told a lap top or computer is needed so they could guide me to
Setup my account to get the cameras unfrozen and back to the working condition the way it was!
SO IF YOU PUSHED THE BUTTON WITH A PAPERCLIP OR WHATEVER ON YOUR BASE, YOU NEED TO CALL ARLO TO UPDATE YOUR ACCOUNT!!! (have your serial number etc.)
Right now my base is two green lights (power & internet) with the camera light AMBER.
My son will bring his laptop, to see if it will solve my problem later on tonight I will call ARLO to update,
Evevn though I did not know resetting will cause this, he said there will be a charge to proceed.
I SURE HOPE NOT!!!
Will advise with result later today?
I was able to click on "Add Device" at the bottom of the app and then selected "Base Station" Once I did that it recognized the base station and I could load it as if it was a new system. I had to pull all of my cameras down and re-sync them but all of the recordings are there from the last few days. Even though nothing was working, the cameras still recorded everything. Seems to be working fine...for now.
Everything now working with 2.5.1. Anyone have experience with new release.???? Nervous about updating given performance history.
Thank You TRich5289!!!
I went to arlo app added base and BOOM there it is it located my device and now I have to sync all four cameras but hey I tried one, good as new, i am charging batteries as i write this posting.
There will be no need to have a computer/laptop now I am doing this with a android.
That person I called at arlo was obviously working a scam for the $149.00 fee.(commision) I dont need all the extra cloud space, exrtra time etc.
So, bottom line check out TRich5289 posting!!
Thats all I needed to get my android WIFI connection to this ARLO APP running as good as new.
Back to syncing TONIGHT
THANKS AGAIN TRICH5289.
After switching to public DNS servers, I never experienced other wierd problems like some.
Having said that, 2.5.2 is running fine on my VMB3000 w/ H7 cameras.
I don't know if I am just imagining it, but the cameras seem to go "live" quicker.
The only good to any of this is that as a result of FBI warning induced paranoia, I changed passwords on any account of consequence, and changed some security settings on other devices.
Hopefully something like this doesn't happen again soon. I like my Arlo product - -when it is working.
Hopefully this will be my last ARLO APP posting,
I only use my samsung ipad for this WIFI Arlo system. That is all I want and need.
After I added a base device without out disconnecting anything the system automaticly found my base I had for almost a year. (The one I FACTORY RESET unknowingly) I had to sync all 4 of my cameras,
set them up and position them (charge all the batteries I have in stock) change the batteries and NOW everything is good as new.
No cell phones, laptops etc. Just me and the ipad.
All lights on the base GREEN.
GOOD NIGHT (and If you need to keep on trying)
We are unable to log on to the site on our computer, it keeps logging us out, we changed password (as suggested by your site) a few days ago and am using the new password. We also are getting a message "Your Arlo device appears to be offline or the power is off" on the phone (android app). We are definitely connected to the internet (hardwired) but nothing is working.
We have tried resetting it but only get a yellow light on the front