Arlo App Login issue

[DawnM]

Update: 5/28/18 @ 8:52PM Pacific

We have identified a DNS issue with certain Internet Service Providers that is causing connection to the Arlo app to fail. We are continuing to monitor the situation, and in the meantime we have identified a temporary workaround.

• Use a mobile device to connect to the Arlo app with Wi-Fi turned off (use cellular data/LTE). Please note that this option will use data from your cellular plan.

Some users have reported success logging into their Arlo app by updating their DNS settings to a public DNS server. For assistance with changing your DNS settings, it is recommended to contact your ISP.

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Update: 5/28/18 @ 12:50PM Pacific

As part of our ongoing investigation and with the help of our Community and Social users, we’ve uncovered that the Arlo app login issue is only affecting some customers on some service providers.

If you are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later” and are willing to help us troubleshoot by providing us with your service provider (wifi or cellular carrier) and device type (iOS, android, web app). Please reply to this thread.

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Update: 5/28/18 2:07AM Pacific 

We are looking into reports that some users are still seeing the error "We're sorry, Arlo is currently unavailable.  Please try again later" or "cannot log in due to internet connectivity issues". This does not affect library recordings or any previously set modes and rules. We are continuing to investigate this issue, and will keep you updated here on this thread. 

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 Important Update 5/27/18 @ 11:00PM Pacific:

Some users had trouble logging into their Arlo apps earlier today, however, this did not affect library recordings or any previously set modes and rules. All systems are now up and running as expected. We sincerely apologize for any inconvenience this has caused."

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Update: 5/27/18 @ 10:19 Pacific

We wanted to provide you with an update on the current login issue some users are experiencing where you may be unable to login to your Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are still actively investigating this issue and are working towards a resolution. Thank you for your continued patience. We will continue to update this thread as we have more information.

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Original Post 5/27/18 @ 7:55PM Pacific

Hello Valued Arlo Customers,

We are aware of an issue where some users are unable to login to their Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are actively investigating this issue and are working to resolve it. We'll update this thread when we have further information/updates.

-The Arlo Team

[HarasTaylor]

Frontier Communications Internet Connection. Mac Computer & Iphone 7plus. Conncetivity Issue began 5/27/18.

[FCUG]

Login problem continues. I’m in Texas and as far as I can tell, everyone that I know with Arlo Pro are having the same issue. Very troubling for the price of the product. I have Spectrum cable and I know some other people have ATT as well as Satelite and they’re having the same issue.

[Posarlosystem]

In 2 hours it will have been 12 hrs with no service and no help from arlo/netgear customer service. 

Just completed taking screen shots of every post from every page. Have a feeling this will come in handy as arlo's tech support is now outright lying to people and is refusing to give updates as to what happened and how to fix it. 

Pathetic customer service. 

[MLSW]

Have not been able to access any videos or check cameras all day. Says: access internet connectivity issues. I’ve got Arlo Pro at two locations.

[hirogreen]

I just posted my Amazon review, & let's just say it wasn't 5 stars... I may update/change my review based on Netgear's future handling of this disaster.

[Rpope]

Started working on wifi and is down again. Works on at&t. I have Spectrum internet.

[mehmeh]

Spectrum/time warner cable, iOS,. Can log in with AT&T, wifi is working fine.

This is ridiculous, so many issues with the last app update. Can’t log in, not getting notifications, sooo long to see videos, can use the mic without the app crashing. Every update has been worse and worse. This is no longer becoming reliable... that’s dangerous for a security system. It’s not going to take much more to switch services. Please fix this nonsense.

[drailswife]

My operating system is my Spectrum cable internet. I can’t access my cameras on my PC, phone or iPad. 😡

[FloridaGator]

All day today I have been unable to access the Arlo App using WiFi on my phone. I can get into the app if using cellular service. This just happened earlier this morning for me, and I’ve never had this problem before. My WiFi Cartier is Frontier. And I have a apple 6 phone.

[Jasonward0916]

Can’t login to my app, I have IOS and our ISP is Spectrum. I hope you are able to resolve it soon.

[AFrogie]

Cannot login with iPhone 7, latest iOS, Spectrum internet carrier, AT&T phone service. I get the “internet connectivity “ message. Of note last night I could login with WiFi only iPad but not iPhone. Today none will connect. I can view cameras on PC only

[alexisc]

we are in San Antonio, Texas and still not able to log into Arlo App using iOS phone and Spectrum is our wifi provider. Also, desktop version also not working.

[hafthor]

looks like 75.75.75.75 is actually comcast's dns servers, not eero's.

[Lynn_C]

Problem occurs here in Durham NC when using android smart phone or pc over Spectrum (formerly Time Warner) home WiFi.  No problem if using android smart phone with Verizon 4G data access.

[coptech]

I have the same issue and error message reads. We're sorry, Arlo is currently unavailable.  Please try again later" or "cannot log in due to internet connectivity issues". My internet is Spectrum and Im in central Floirda. Still cant log in as of May 28 at 9;00pm. 

[sequelman]

Started having issues connecting from my iPhone yesterday May 27th.  I changed my password using my laptop, which I can sign on with,  but that didn't help my iPhone issue.  I tried deleting and reinstalling the Arlo app but that made no difference.  I'm still getting the error message.

[dolphinx]

Still having problems logging on.

Service provider: Bell
Cellular carrier: Rogers
Device: IOS iPhone X

[tednc]

have Spectrum as ISP - no issues with connecting to any other sites, cannot get to ARLO app or Arlo websie on my Macbook, tried shutting down and restarting everything with noe success.  have not gotten any arlo alerts for 10-12 hours 

[Holtz]

I have Spectrum WiFi and cannot connect with the app when on WiFi.  It works if i turn wifi off.  

[Autismmom12996]

We have spectrum internet and have had the message arlo is unavailable. I have a son who is severely autistic with seizures and that was the reason for this system. I am extremely frustrated because daughter has a system that does same thing for half price and has never had an issue. Please respond and get my system. Back on
Cami berkau

[Oicu812]

Sorry we are having trouble signing you in because of internet connectivity issues. or. We're sorry, Arlo is currently unavailable. Please try again later.

Spectrum internet service provider. Android, apple and Samsung products, no log in ability.

[Auburn335]

I'm on AT&T and have an android phone. Have been seeing this message for 2 days now.

[Biggin80]

Note to log in for 2 days. Android phone and tablet. Suddenlink in NC

[Autismmom12996]

We have Verizon but it's an android phone also

[chasbolt]

This is concerning log in issue.  I am in Mobile, AL and have Mediacom as provider.  I am getting Sorry cannot log in at this time message.