Update: 5/28/18 @ 8:52PM Pacific
We have identified a DNS issue with certain Internet Service Providers that is causing connection to the Arlo app to fail. We are continuing to monitor the situation, and in the meantime we have identified a temporary workaround.
- Use a mobile device to connect to the Arlo app with Wi-Fi turned off (use cellular data/LTE). Please note that this option will use data from your cellular plan.
Some users have reported success logging into their Arlo app by updating their DNS settings to a public DNS server. For assistance with changing your DNS settings, it is recommended to contact your ISP.
Update: 5/28/18 @ 12:50PM Pacific
As part of our ongoing investigation and with the help of our Community and Social users, we’ve uncovered that the Arlo app login issue is only affecting some customers on some service providers.
If you are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later” and are willing to help us troubleshoot by providing us with your service provider (wifi or cellular carrier) and device type (iOS, android, web app). Please reply to this thread.
Update: 5/28/18 2:07AM Pacific
We are looking into reports that some users are still seeing the error "We're sorry, Arlo is currently unavailable. Please try again later" or "cannot log in due to internet connectivity issues". This does not affect library recordings or any previously set modes and rules. We are continuing to investigate this issue, and will keep you updated here on this thread.
Important Update 5/27/18 @ 11:00PM Pacific:
Some users had trouble logging into their Arlo apps earlier today, however, this did not affect library recordings or any previously set modes and rules. All systems are now up and running as expected. We sincerely apologize for any inconvenience this has caused."
Update: 5/27/18 @ 10:19 Pacific
We wanted to provide you with an update on the current login issue some users are experiencing where you may be unable to login to your Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later". We are still actively investigating this issue and are working towards a resolution. Thank you for your continued patience. We will continue to update this thread as we have more information.
Original Post 5/27/18 @ 7:55PM Pacific
Hello Valued Arlo Customers,
We are aware of an issue where some users are unable to login to their Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later". We are actively investigating this issue and are working to resolve it. We'll update this thread when we have further information/updates.
-The Arlo Team
In 2 hours it will have been 12 hrs with no service and no help from arlo/netgear customer service.
Just completed taking screen shots of every post from every page. Have a feeling this will come in handy as arlo's tech support is now outright lying to people and is refusing to give updates as to what happened and how to fix it.
Pathetic customer service.
This is ridiculous, so many issues with the last app update. Can’t log in, not getting notifications, sooo long to see videos, can use the mic without the app crashing. Every update has been worse and worse. This is no longer becoming reliable... that’s dangerous for a security system. It’s not going to take much more to switch services. Please fix this nonsense.
Problem occurs here in Durham NC when using android smart phone or pc over Spectrum (formerly Time Warner) home WiFi. No problem if using android smart phone with Verizon 4G data access.
I have the same issue and error message reads. We're sorry, Arlo is currently unavailable. Please try again later" or "cannot log in due to internet connectivity issues". My internet is Spectrum and Im in central Floirda. Still cant log in as of May 28 at 9;00pm.
have Spectrum as ISP - no issues with connecting to any other sites, cannot get to ARLO app or Arlo websie on my Macbook, tried shutting down and restarting everything with noe success. have not gotten any arlo alerts for 10-12 hours
Spectrum internet service provider. Android, apple and Samsung products, no log in ability.