Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo App Login issue

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GWROG34 Aspirant
Aspirant
Sorry DawnM, it only worked for a short time after turning WiFi back on. Now I get the same message as everyone else.
jceloria Tutor
Tutor
Spectrum in Austin... I just switched the DNS my router uses to OpenDNS and can now login using WiFi. Apparently Arlo has updated their DNS and Spectrum is still catching the old address.
js8 Aspirant
Aspirant

Hello,

 

Here's another one to test, as I'm still one of the impacted ones, sorry to say, that continue to say "sorry... can't login in", etc.  I'm on iphone8, AT&T wifi network with latest firmware, as it worked just fine 2+ days ago.  I did get a quick message saying something like "change your password" for security reasons, before it stopped working (I didn't change anything)... did your company get malware server problems?  I've deleted the app and restarted the app, still the same issue.  I will reboot the base and see what happens then?  I will restart phone as well.  Thank you if you have any other suggestions? 

Model: VMC3030 | Arlo Wire-Free Camera
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MikeArlo65 Aspirant
Aspirant

VMS3430 - 4 Security cam Arlo kit.

 

Just bought a brand new kit and unable to create account (arlo.netgear.com is down). Doesn't work with WiFi and LTE.

 

I'm in Quebec, Canada

ISP : Bell

Cell phone provider : Rogers

 

I will wait 24-48 hours and return the box if it's not fixed!

TinaA Star
Star
How does Spectrum fix the DNS ?
LAViking Aspirant
Aspirant

I am unable to login to my Arlo account (dashboard) on my computer through both Safari and Chrome browsers, my service provider is Spectrum.  Also unable to login on my Arlo App on iPhone 7 / iOS 11.3 while on WiFi (Spectrum), BUT i can login on iOS app when on LTE through T-Mobile.

 

Hope that helps and that Netgear finds a solution to the issue sooner rather than later.

Model: VMC4030| Arlo Pro Wire-Free Camera
peek_out Aspirant
Aspirant

2 phone apps in household:

both phones are Verizon Android

login issue began on both phones after we changed passwords per Arlo recommendation

repeated restarting of phone and basestation, re-installation of phone app did not help

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Bahog_Beeko Star
Star

Thank you @jceloria

Yes. It works like a charm after I tested it last night. 🙂 

I will post some steps soon. Please also post how you exactly tweaked your router's DNS settings jceloria. Thanks again. 

MikeDaCajun Guide
Guide

I can confirm that changing the DNS server on my router worked. After changing my DSN server to googles free DNS server it has been working on wifi. I no longer have cellular turned on on my ios ipad. I turned the ipad off and back on with only wifi engaged on my ipad and it continues to login to my arlo without issues.

Looks like @DawnM may have figured this one out!

Larryjody Aspirant
Aspirant

I am having the connectivity issue. I am with AT&T and it is happening on all iOS devices(iPhone 8+ and iPad Air 2)

Model: VMC4030| Arlo Pro Wire-Free Camera
Pdcleff Initiate
Initiate

I’m having the same problem on an iPad and an android phone... cannot access the arlo app via WiFi but can access it through verizon cellular network.

Retired_Member
Not applicable

Have not been able to login to Arlo for quite some time. Also trying to send a forgot password message to my email and that does not work...getting very frustrated!!!!!!!!!!!!!!!!!!

Model: VMC3030 | Arlo Wire-Free Camera
RichardT Tutor
Tutor

My service provider is Google Fiber.  I can not view my cameras via the Arlo website on my computer.  I have an iPhone 6s with T-Mobile.  The Arlo iPhone app works only if I turn off my wifi.

Model: VMC4030| Arlo Pro Wire-Free Camera
Bearbait Aspirant
Aspirant
Suddenlink WiFi. Verizon cellular iOS 11.3. Service came back for a little while and now back to the error.
Model: VMC4030| Arlo Pro Wire-Free Camera
Bethred2 Aspirant
Aspirant
I use spectrum internet and have Verizon on my phone. The devices I am using to connect are both on iOS
Model: VMC3040 | Arlo-Q HD with Audio
Pawnee Aspirant
Aspirant
I m having the log in issue. I have an Android and use Verizon cell service.
bdbader Aspirant
Aspirant

I have the arlo pro 4 camera set up and am out here in southern california. my internet provider is spectrum it is saying that your servers ip address could not be found

 

Dt2573 Aspirant
Aspirant

unable to access via IOS app on phones or Ipad. Getting inernet connectivity message( internet is fine). Tried logging in via Chrome on desktop, was able to lo9g in bur cannot access any cameras, link is dead says Arlo server does not exist.

Jdizzzzzo Aspirant
Aspirant
Getting that message. Im in Hawaii and have Spectrum as my internet service provider. First two lights are green. Third, which looks like the camera one, is amber. Reset, hard and soft multiple times. No changes. Viewing from AT&T on a android device. Unable to view within home network on wifi as well.
Model: VMB3000 | Arlo Base Station
MightyMartian Aspirant
Aspirant
I’m on Spectrum WiFi and using the iOS app. “No connectivity” since this morning. It does work if turn off and switch to Verizon LTE.
Model: VMC3030 | Arlo Wire-Free Camera
MikeDaCajun Guide
Guide

It is not Netgear issue,  it is due to your ISP's DNS server!!!!

 

I Changed my DNS server to a free DNS server. See some free one's below. After changing that everything from computer, cell and ipad work flawlessly.   Even rebooting my phone and ipad without the cellular turned on worked like a charm!

 

Login to your router and find the dns server page.  Google free DSN servers and choose one(or see below for a few). Type in the ip and save. you are now back in the game!

I even turned off celllular and rebooted my ipad. All working!

Free DNS server addresses.

Provider Primary DNS Server Secondary DNS Server
Quad94 9.9.9.9 149.112.112.112
DNS.WATCH5 84.200.69.80 84.200.70.40
Comodo Secure DNS 8.26.56.26 8.20.247.20
OpenDNS Home6 208.67.222.222 208.67.220.220
jceloria Tutor
Tutor
Glad to hear it worked for you @Bahog_Beeko, as far as what I did to change that option will differ from what I would imagine most people would need to do as my networking setup at home is different. Depending on the cable modem/ router setup there should be an option in the modem/ router setup page that allows you to automatically set DNS or specify which servers to use. Here are some detailed instructions from OpenDNS: https://www.opendns.com/setupguide/
Crosscheck Aspirant
Aspirant

Can't log in on anything (phone, laptop, desktop) connected to WIFI (spectrum), but switching WIFI off on phone, I can log in (sprint).

Skyfire Aspirant
Aspirant

Still cant login, Android App, IOS App and PC Browser FF and Chrome. ISP is TPG Internet AU

Also note arlo.netgear.com seems to be down and can't be reached which is the login URL for My Arlo and I would assume the apps. Can someone please get this resolved.

Model: VMB3000 | Arlo Base Station,VMC4030| Arlo Pro Wire-Free Camera
holasang Aspirant
Aspirant

still having issue.

 

Internet - Frontier Communication

OS : Window 10, andriod

 

 

Model: VMC4030| Arlo Pro Wire-Free Camera