Can't login on my phone unless wi-fi is turned off. That's not good because I have poor phone reception in my home and need wi-fi. Also, can't log on to the website from my desktop.
This site can’t be reached
arlo.netgear.com’s server IP address could not be found.
Obviously there's more to this that just my phone app. I'm in Los Angeles Co. on Spectrum internet and my cell phone is Galaxy S7 on Verizon.
UPDATE: As of 2:50 pm, I can at least get to the Arlo website on my desktop now. But phone will still not connect with wi-fi.
Since yesterday I have been unable to log in using the Arlo App on my iPhone. I am able to log in using a computer but not via the app. I have tried (1) uninstalling and re-installing the app; (2) shutting down and restarting the phone; (3) shutting down and restarting the Arlo base station; (4) shutting down and restarting the wifi modem and router.
My wifi is working fine and I am able to connect to all other websites using all my other devices.
The error on the Arlo app says ..."Sorry; we are having trouble signing you in because of internet connectivity issues."
This is very disappointing for such as expensive camera system. Please resolve immediately and notify everyone affected.
Problem with login.
Internet connectivity issue on our IPADs.
Arlo is currently unavailable on our Android phones.
Our WiFi server is Spectrum TV
@DawnM Yes in my case I could connect with mobile data. By changing my DNS server from Spectrum choice to fixed open DNS server, the problem resolved. This particular issue seems to be a conflict where the Spectrum chosen DNS server does not recognize the Arlo camera url.
**Edit** it works on cell network Sprint. But not on WiFi (currently parents' time Warner spectrum)
I have WOW internet in Columbus, GA. I am unable to connect to arlo.netgear.com from my phone or laptop when using WIFI. However, the phone will connect with Verizon LTE and the laptop will connect if I turn on my VPN.