Actually have VMB4000 base station. Can only connect through cellular data. Not on wifi at all, even though all other devices are working fine on wifi. Including Iphone. PC. Streaming TV programs. (Not all at once. Just tested each device.)
Started acting up like this for me only a couple hours ago, I'm away from the house, on vacation... great timing.......... the suggestion @MikeDaCajun had sort of worked, I can sign on on Data cell service (as I had previously discovered.) and I can then reactivate my wifi but the cameras can't be viewed, says the arlo servers are not available. I can see the settings etc. but scared to change anything while I'm away.
Yesterday I received a notification via the forum that Arlo support had found suspicious activity and suggested changing all our passwords. I changed mine... and changed it again today, just incase after this new issue. I'm beginning to suspect their servers were hacked??
My VMB400 Arlo Pro has been unable to connect to the App for two days. I cannot access it from my Samsung Android or our Apple iPhones. Can you please tell me why? It all works fine on my PC, but this does me no good if I'm away from my PC and need to look at my cameras from my phones.
I don't think this is resolved yet! I am still having an issue logging into the Arlo App - have been for hours now! Please resolve ASAP.
Come on Arlo!! This system has not worked for over 24 hours!! There were over 8 hours yesterday that no motion was recorded and no alerts were given despite there being motion and an addiitonal 8 hours that no motion was detected last night that I cannot confirm if motion existed since I was sleeping. However - with all the wildlife around us it is rare to not have several videos overnight of a skunk, raccon, stray cat, etc. but we had absolutely nothing detected last night. This is in addition to app login issues since yesterday that are still not fixed. I have only had this system for 2 months and the problems have been increasing.
I have access if I'm on my cell Data - wifi seems to be the problems, their servers? maybe? but if their servers, then I would think I wouldn't get access via my data connection. Maybe another firmware update no one asked for?
Get what we pay for I guess. Arlo works well, when it worked.... past tense... here's to more patience.. another beer and good ol' fashion friendly neighbors watching my house... - just incase...
@Wklovelace3 - I hear ya $500+ here, I meant more so the support, I'm only on a basic plan, so no monthly fees, I'd be even more mad now if I was actually paying monthly for this type of service is all I meant.