Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo App Login issue

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Joewats
Initiate
Initiate
Any news to share? I just bought a two camera system last night. Setup went great but today it doesn’t work. Any idea why this issue might be resolved?
GDT18
Tutor
Tutor
We need an update. Have not seen anything for nearly 12 hours.
Model: VMC3030 | Arlo Wire-Free Camera
Cfonseca
Aspirant
Aspirant

Hello team!!

any recent update? Still unable to log in

Model: VMC4030| Arlo Pro Wire-Free Camera
Buphettphan
Aspirant
Aspirant

Actually have VMB4000 base station.  Can only connect through cellular data.  Not on wifi at all, even though all other devices are working fine on wifi.   Including Iphone.  PC.  Streaming TV programs.  (Not all at once.  Just tested each device.)

Model: VMB3000 | Arlo Base Station
MeToe
Star
Star

Started acting up like this for me only a couple hours ago, I'm away from the house, on vacation... great timing.......... the suggestion @MikeDaCajun had sort of worked, I can sign on on Data cell service (as I had previously discovered.) and I can then reactivate my wifi but the cameras can't be viewed, says the arlo servers are not available. I can see the settings etc. but scared to change anything while I'm away. 

Yesterday I received a notification via the forum that Arlo support had found suspicious activity and suggested changing all our passwords. I changed mine... and changed it again today, just incase after this new issue. I'm beginning to suspect their servers were hacked?? 

Model: VMB3000 | Arlo Base Station,VMC4030| Arlo Pro Wire-Free Camera
Don-Tucker
Aspirant
Aspirant

My VMB400 Arlo Pro has been unable to connect to the App for two days.  I cannot access it from my Samsung Android or our Apple iPhones.  Can you please tell me why?  It all works fine on my PC, but this does me no good if I'm away from my PC and need to look at my cameras from my phones.Not workingNot working

 

sheckyg
Aspirant
Aspirant

I don't think this is resolved yet!  I am still having an issue logging into the Arlo App - have been for hours now!  Please resolve ASAP.

Model: VMC4030| Arlo Pro Wire-Free Camera
dougandersontx
Apprentice
Apprentice

What's your problem ? Do you want all of us to get Ring or Nest. I don't think Arlo's tech staff is really concerned.

TLR71
Guide
Guide
Good afternoon, everyone. I still cannot access the app, regardless of whether I’m using WiFi or cellular. I also cannot access the cameras thru the website on my IPhone X using Safari or Chrome; I can login though. However, my wife stilll has WiFi access. Has anyone tried the previous commenter’s suggestion to ensure you’re on 5Ghz? I can access the cameras thru the website on my Mac.
Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Andres202
Guide
Guide
I haven't been able to log in since this morning.... Does this have anything to do with Arlo's email suggestion to change our password?
Model: VMC4030| Arlo Pro Wire-Free Camera
TLR71
Guide
Guide
Also, I’m as frustrated as everyone else, but for those of you throwing out hardware, I may be interested in buying your cameras.
Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
sheckyg
Aspirant
Aspirant

I have only ever used 5G - still not working

raop
Initiate
Initiate

I am still unable to login via either Mobile app or Web. Getting the bleow error:

"We'r sorry. Arlo is currently unavailable. Please try again later."

MGM1948
Aspirant
Aspirant

I have the same problem as of today, May 28, 2018. I cannot log on using WiFi, but can using LTE (Verizon). 

Model: VMB3000 | Arlo Base Station
GDT18
Tutor
Tutor
I’ve had no access since last night and the lack of communication is unacceptable. Seems awfully coincidental that they were recommending password changes just before this occurred, now we are getting no info. Smells of a hack.
Model: VMC3030 | Arlo Wire-Free Camera
Vakajt
Initiate
Initiate
I turned off WiFi and I am able to access the Arlo app. I have a iPhone
Model: VMB3000 | Arlo Base Station
Don-Tucker
Aspirant
Aspirant

Not me.  Still cannot use the app.

Jl12
Aspirant
Aspirant

Come on Arlo!! This system has not worked for over 24 hours!! There were over 8 hours yesterday that no motion was recorded and no alerts were given despite there being motion and an addiitonal 8 hours that no motion was detected last night that I cannot confirm if motion existed since I was sleeping. However - with all the wildlife around us it is rare to not have several videos overnight of a skunk, raccon, stray cat, etc. but we had absolutely nothing detected last night. This is in addition to app login issues since yesterday that are still not fixed. I have only had this system for 2 months and the problems have been increasing.

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
EddieDJ
Aspirant
Aspirant

I just got it yesterday, still not working, only works using your Data, How do I change my password. Thanks

 

MeToe
Star
Star

I have access if I'm on my cell Data - wifi seems to be the problems, their servers? maybe? but if their servers, then I would think I wouldn't get access via my data connection. Maybe another firmware update no one asked for? 


Get what we pay for I guess. Arlo works well, when it worked.... past tense... here's to more patience.. another beer and good ol' fashion friendly neighbors watching my house... - just incase...

Andres202
Guide
Guide
Turning off the wifi from my phone allowed me to login too... Thanks
Andres202
Guide
Guide
Turning off the wifi allowed me to login. My brightness settings were screwed up.
Model: VMC3030 | Arlo Wire-Free Camera
Ag1234
Guide
Guide
I noticed this log in over wi-if issue since yesterday. I have tried everything possible reboot, cycle power and shut down and restart modem and router. Nothing works, I have to go to data and switch wi-fi off. This is not a modem or internet provider issue so arlo please just fix it, this is what I bought a wi-if accessible system not a data connection system. You provide great products but the solutions to problems needs to be worked on seriously.

Annoyed and
Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Andres202
Guide
Guide
Turning off wifi from my phone allows me to login! I don't understand why, but once I logged on I noticed my brightness settings were screwed up.
Model: VMC4030| Arlo Pro Wire-Free Camera
MeToe
Star
Star

@Wklovelace3 - I hear ya $500+ here, I meant more so the support, I'm only on a basic plan, so no monthly fees, I'd be even more mad now if I was actually paying monthly for this type of service is all I meant.