Update: 5/28/18 @ 8:52PM Pacific
We have identified a DNS issue with certain Internet Service Providers that is causing connection to the Arlo app to fail. We are continuing to monitor the situation, and in the meantime we have identified a temporary workaround.
- Use a mobile device to connect to the Arlo app with Wi-Fi turned off (use cellular data/LTE). Please note that this option will use data from your cellular plan.
Some users have reported success logging into their Arlo app by updating their DNS settings to a public DNS server. For assistance with changing your DNS settings, it is recommended to contact your ISP.
Update: 5/28/18 @ 12:50PM Pacific
As part of our ongoing investigation and with the help of our Community and Social users, we’ve uncovered that the Arlo app login issue is only affecting some customers on some service providers.
If you are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later” and are willing to help us troubleshoot by providing us with your service provider (wifi or cellular carrier) and device type (iOS, android, web app). Please reply to this thread.
Update: 5/28/18 2:07AM Pacific
We are looking into reports that some users are still seeing the error "We're sorry, Arlo is currently unavailable. Please try again later" or "cannot log in due to internet connectivity issues". This does not affect library recordings or any previously set modes and rules. We are continuing to investigate this issue, and will keep you updated here on this thread.
Important Update 5/27/18 @ 11:00PM Pacific:
Some users had trouble logging into their Arlo apps earlier today, however, this did not affect library recordings or any previously set modes and rules. All systems are now up and running as expected. We sincerely apologize for any inconvenience this has caused."
Update: 5/27/18 @ 10:19 Pacific
We wanted to provide you with an update on the current login issue some users are experiencing where you may be unable to login to your Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later". We are still actively investigating this issue and are working towards a resolution. Thank you for your continued patience. We will continue to update this thread as we have more information.
Original Post 5/27/18 @ 7:55PM Pacific
Hello Valued Arlo Customers,
We are aware of an issue where some users are unable to login to their Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later". We are actively investigating this issue and are working to resolve it. We'll update this thread when we have further information/updates.
-The Arlo Team
Yes but does that number ever have a human being answer!!! Seems to me that they have the WORST CUSTOMER SERVICE!!!! I also keep getting "trouble signing in due to internet connectivity issues" and I know that the problem comes from their end, as everything else in my house works. Nothing wrong with my internet connection. Wish they would inform us of any problems as our security depends on them and they just don't seem to care about their customers.
I am having the same issue, cannot log-in on WIFI, I recieved an email saying accounts were at risk to change my password. I did not get it changed, wondering if it could be related to that
Like any business, your primary bottom line is MONEY. Your company will definitely take a hit on this one. You obviously don't care about customer service, which will also affect your bottom line. Your crediitibility is getting
worse the longer it takes you to fix this "issue". I hope you fix this sooner than later, but your own good and for the good of the people who are relying on these systems that you are responsible for and making a fortune on. You might want to sell some stock now, while its still worth something.
Set up system yesterday and appeared to be working correctly. Turned off last night.
Today get message "Arlo is currently unavailable".
Not a good start.
The issue with the sign in on apps and or computer has not been resolved, Arlo team. My internet connection is fine, arlo has the problem and a swift resolution is mandatory if you want to keep your customers. Can't say problems, one after the other on Arlo's end, encourages remaining with Arlo.
What is the ETA on getting this fixed. I spent a bunch of $$ to purchase this and get it set up for a big problem we are having, but we can't access the system. What kind of business practice is this?
We went with Netgear because we thought it would be a reliable, trustworthy company, but after reading all the posts in here, I'm wondering if I should take this system back and get something else???
I don't know if this will help you guys figure out the problem, but just in case... When I go to https://arlo.netgear.com/#/login I get (attached picture) every time. Also, when I'm on WiFi at work or at home and I open the app I get "We're sorry, Arlo is currently unavilable. Please try again later." However, if I turn off WiFi and use 4GLTE I can open and use the app normally. Again, don't know if that will help, but hopefully it does.
When looking for phone help, don't call the number that pops on a separate tab., they will answer immediately and will try to take over your computer. It will say they are support for Netgear but they are not, they are trying to sell you something you don't need.