As evidenced from several users, including myself, this issue is not resolved.
Also, we are still waiting on answers to the questions below so we respectfully request you escalate to management for answers/resolution.
Can you provide an update on all issues most of us have had since the updates around the 15th? When do you expect to have *everything* back online? How about giving all users a full refund of system price so we can buy systems that actually work?
For those of you that are still experiencing this issue, can you please provide what ISP and/or cell provider you are using? Thank you in advance!
Arlo Community Manager
I might try it once again later.
It seems like the moment you said all systems are go with the login issue, I haven't been able to log into my account on my android device. I've tried closing and resting app to no avail. Any chance that this previous issue is still a problem for some? Been doing a lot of traveling over the holiday weekend.. So kinda need it a lot right now.
Hello Arlo Family,
We are looking into reports that some users are still seeing the error "We're sorry, Arlo is currently unavailable. Please try again later" or "cannot log in due to internet connectivity issues". This does not affect library recordings or any previously set modes and rules. We are continuing to investigate this issue, and will keep you updated here on this thread.
-The Arlo Team
1. On a connected computer, I accessed my router.
2. I changed the default (Comcast) router DNS to Google's Public DNS servers (22.214.171.124 / 126.96.36.199).
3. Saved the configuration.
4. Rebooted my router and the Arlo.
5. Waited roughly 1 minute before logging into Arlo and voila!!
I hope that this will also help with NETGEAR's issue now. If not, I will still understand as long as it gets fixed soon.
All of sudden , things was back to normal yesterday , log in fine , no problems . Then today, can not log in when on the same wifi ( connectivity issue??) but on mobile data it works fine.