arlo e911 is not recognizing my address

[younique]

I just subscribed to the e911 plan and when I add my address to the require field for location it states it's invalid.... Who can I contact to add my address information? Thank you

[jufelarca808]

I'm having the sam issues as well & was wondering if y'all could help me set up my e911 service. I live in a new home; recently built as of november 2019. USPS and major freight services (UPS, Fed-Ex, etc) currently recognize my address. Also state and county municipalities (police, ambulance, fire) recognize my address as well. Would you be able to help me get this service up and running?

[JessicaP]

Hi @jufelarca808,

I have replied to your private message to gather more information from you as well. Hope to hear from you soon.

[rhyno11]

I upgraded to Arlo smart premier 2 months ago, and I STILL cannot get the e911 to recognize my address. I tried to clear my safari cache and that did not work. I try to set it up on the Arlo app, I enter in my address and it says I need to upgrade my plan. It seems I paid $100 for nothing, when all in all I could of paid $60 for what I have now because e911 has been non existent these past 2 months.........

[JessicaP]

Hi @rhyno11,

When you go on to settings on the Arlo app or client, does it show you have subscription?

[rhyno11]

Yes it says Arlo Smart Premier. Attached is a screenshot

[JessicaP]

Thanks for the screenshot. Let me gather more information from you via private message.

[Amhd]

Apparently the only way to get a response from Arlo is to post to a community board. When entering my address into e911 it is telling me it’s invalid. My house is over 2 years old.
How does one correct this? I pay for the full subscription. This should be available.

[JessicaP]

Hi @Amhd,

Have you contacted our support team regarding this where your e911 address is showing invalid? You can contact our team so they can look into this further: Arlo Support 

[JPerkins]

I am having the same issue that a lot of others seem to be having. My family has been in this home for 40+ years and it is telling me that it can't recognize my adress. If anyone can help I would greatly appreciate it. Having this feature was one of the biggest reasons  that I subscribed to a paid service.

[JessicaP]

Hi @JPerkins,

Have you tried entering your e911 address through the web client on your computer? And what phone device have you tried entering your address to show an invalid address?

[jufelarca808]

I have attempted this numerous times. Does not work.

[Willewelch]

I just moved into a new community also. And e911 does not recognize my address.

[JessicaP · Accepted solution]

If your address is not working, contact our support team here at Arlo Support so they can help you out further.

[Mtg73]

Does not recognize address when in putting for e911. Have newest updates to app.

[Polevltr]

Hi Jessica, I’m having the same issue as well. Any chance you could reach out to me as well? I called customer service and they basically told me “too bad.” Thanks!

[Joshsall1]

Hello Jessica,

I’m running in to a similar issue that you’ve seemed to resolve for several members. Recently we moved to a new address and regardless of how I enter the new address the same error pops up that the address is incorrect. It is not a new address and I’ve had no issues with any other service provider. Wondering what needs to be done in order to correct the problem.

Thanks