Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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arlo e911 is not recognizing my address

I just subscribed to the e911 plan and when I add my address to the require field for location it states it's invalid.... Who can I contact to add my address information? Thank you

Message 1 of 40
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Initiate

e911 Invalid Address Error

I keep getting "Invalid Address" everytime I enter my address (which is a correct/valid address). I would really like this fixed so I can use the features I pay for Smiley Sad

Model: VMB3000|Arlo Smart Home Security
Message 2 of 40
Aspirant

Re: arlo e911 is not recognizing my address

I am also getting the same error:

 

"You entered and invalid address, please enter a valid street, city, postalcode and state."

 

Not sure what to do..

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 3 of 40
Guru

Re: arlo e911 is not recognizing my address

Are these relatively new addresses? There's apparently issues that can arise when a new development comes online and the database Arlo uses hasn't been updated.

Message 4 of 40
Aspirant

Re: arlo e911 is not recognizing my address

My Home was built in 2015 and I haven't had any issues with any other service. My mobile phone provider, etc all recognize it.
Message 5 of 40
Initiate

Re: arlo e911 is not recognizing my address

I have contacted support via phone and it's still not operating. I'm going to cancel my plan and the end of the month. It would be great if the feature actually worked...

Message 6 of 40
Arlo Moderator

Re: arlo e911 is not recognizing my address

Hi @younique@DreRSaint@h3lladvocate,

 

Let me gather more information from you guys regarding with e911 not recognizing your address. I'll reach out to you all via private message. Hope to hear from you guys soon!

Message 7 of 40
Aspirant

Re: arlo e911 is not recognizing my address

My issue was fixed. Thanks Jessica for your assistance.
Message 8 of 40
Aspirant

Re: arlo e911 is not recognizing my address

I have a variation of this problem. In the iOS app (both iphone and ipad versions) the e911 interprets the input address incorrectly. Even though I put in the correct street address and zip code it first asks if it is correct (and displays the city and zip correctly) and then goes back to the previous screen where it displays a different city and zip.  The incorrectly displayed city and zip are in a completely different part of the state, about 250 miles away. Interestingly, the address is displayed correctly on the arlo web app. This makes me nervous about using the e911 feature since the notification may go to the wrong 911 location.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 9 of 40
Arlo Moderator

Re: arlo e911 is not recognizing my address

Hey @dfuerpo,

 

Did you install to the newest Arlo iOS app version, which is 2.7.2? If you haven't, try that and see if that resolves the problem. If it doesn't, let me know.

Message 10 of 40
Aspirant

Re: arlo e911 is not recognizing my address

I just updated the app today but it says it is version 2.7.1 (released Jan. 17, 2019).

Message 11 of 40
Arlo Moderator

Re: arlo e911 is not recognizing my address

Make sure that you refresh the App Store to see the latest version. You can read here about the release details on version 2.7.2: Arlo iOS Mobile App version - 2.7.2 - 08 February 2019

Message 12 of 40
Aspirant

Re: arlo e911 is not recognizing my address

OK, got it, but it still displays the wrong city and zip.

Message 13 of 40
Arlo Moderator

Re: arlo e911 is not recognizing my address

Is it showing the wrong city and zip code on both your iPhone and iPad? Try to reinstall the app and check again. Otherwise, let me know if the issue still occurs.

Message 14 of 40
Aspirant

Re: arlo e911 is not recognizing my address

Yes, it shows the wrong city and zip code on both the iPhone and iPad. I have deleted and reinstalled the app on both with the same problem.

Message 15 of 40
Arlo Moderator

Re: arlo e911 is not recognizing my address

Let me reach out to you via private message to gather more information from you.

Message 16 of 40
Aspirant

Re: arlo e911 is not recognizing my address

Same exact situation for me. It will display correct address before saving but then goes back to a different address.
Message 17 of 40
Arlo Moderator

Re: arlo e911 is not recognizing my address

Hi @slsjr,

 

Is this happening when you correct the address through the web browser on your computer or on the Arlo app?

Message 18 of 40
Aspirant

Re: arlo e911 is not recognizing my address

In the app.
Message 19 of 40
Arlo Moderator

Re: arlo e911 is not recognizing my address

Try to edit the address through your web browser on your computer and see if that helps.

Message 20 of 40
Aspirant

Re: arlo e911 is not recognizing my address

So, when does the database get updated?  It's been awhile

Message 21 of 40
Aspirant

Re: arlo e911 is not recognizing my address

I am running this on an adroid device (Samsung 9+ Phone) and still cant fix the e911 address.

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 22 of 40
Aspirant

Re: arlo e911 is not recognizing my address

Ok. So when I check the address in the web browser it shows the correct City and zip but still today in the app it shows the wrong city (Asotin) and zip (99402 vs 980...).
Message 23 of 40
Aspirant

Re: arlo e911 is not recognizing my address

I tried off the web, and still same thing. Doesn't recognize address.
Message 24 of 40
Arlo Moderator

Re: arlo e911 is not recognizing my address

Hi @mikezopes and @slsjr,

 

I have sent both of you a private message to gather more information from you. Hope to hear from you soon.

Message 25 of 40