Where did my annual plan option go? It is unexpectedly no longer an option

[itzautomatic]

I had an annual plan (Smart Premier- Annual) and 10 cameras with Arlo and wanted to test out the elite plan but only for a month before I signed up for the full annual.  I was shown the annual plans for both Smart Premier and Smart Elite as well as the monthly plans for both.  I was not warned about losing the annual plans if I tried to switch for a month first.  So I switched to monthly Smart Elite.  I was happy with the monthly plan pretty quick so I wanted to sign up for annual, but now I have no annual options, I can't even go back to what I had (which it did not warn me would be the case) and am now paying more for the same thing I had before even at Smart Premier.  This doesn't seem right, in-fact a bit sneaky if you ask me.  I contacted support and they said there is no more annual plan, but it just showed it to me yesterday when I switched.  It's like I got locked out of my previous annual options when I took a new plan for a spin.  I am bit frustrated here as I was just trying to see if I wanted to pay more for a higher plan, but now I'm getting asked to pay more in a way I was not expecting.  Anything I can do here to get my annual plan back?  In the mean time I'm a bit put off and am returning all the new cameras I bought to go with what was going to be my Smart Elite annual plan which is a shame for all of us.  

[TomMac]

Arlo is phasing out the annual plans for new users and current monthly users... seems when you switched you fell into the second group making it not available

[itzautomatic]

Yeah I think you are right.  The thing is I'm not a new user, and I wasn't told I would one-way fall into the second group with the change...  Thanks for the reply

[fly4vino]

Why are the offering something   monthly  service level     that they do not offer .