Where is the CVR plan?

[Yld2rob]

I see in the App I can choose a Premier Smart Plan and a Elite Smart Plan. I see no other options for add a CVR plan. I want one of my cameras to do 24/7 recording. Where can I find the CVR option?

[ShayneS]

What version of the Arlo Mobile App are you using? Did you go to Settings > Subscription? 

Did you log out and check again?

Do you see the CVR option on the Web Portal?

[JensenDenmark]

I am having the same problem, I have deleted the app, logged out/in and can not enable CVR in the app or on the website. App version is 2.7.4 and have purchased the product very recently.(within a week). How can I enable CVR?

[ShayneS]

Hi @JensenDenmark

Have you purchased a CVR subscription? I have attached a link below with information regarding the CVR Subscription.

What is continuous video recording (CVR) and how do I get it?

[JensenDenmark]

Thank you for your reply. I am following the excact steps that you linked. I also trying by the website and CVR is NOWHERE to be found. I've purchased Arlo Smart Premier, and is still on the free trial. I've attached a screen of the subscribtion options, to show the frustration that it is not there. 
Any advice?

[ShayneS]

@JensenDenmark

I have attached a screenshot below for you. When on the web portal you should see the CVR Subscription under Settings > Subscription > Current Subscription & Plan

Do you have this option available?

[JensenDenmark]

This is what I see, there is no CVR options. Can you check my profile or something instead?

[ShayneS]

Is it possible to check this on a different browser & test again?

[JensenDenmark]

So far I’ve testet on the following:

Internet Explorer 11(PC)
Chrome (PC)
Firefox(PC and on Iphone)
Edge(PC)
Safari(Iphone)

NO CVR option on either browser tried!
Any other suggestions??