Arlo|Smart Home Security|Wireless HD Security Cameras

Upgrade to Elite subscription

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Aspirant
Aspirant
I upgraded my subscription from Premier to Elite, but my cameras are still not recording in 4k (either locally or in the cloud). Is this something that only applies at the end of the month, or is there something I need to do to kick it (I've tried restarting the hub)
Model: VMB5000 | Arlo Ultra SmartHub

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Aspirant
Aspirant
Have managed to resolve this now after reading cameras and more restarts... not entirely sure which part fixed it, but all good!

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Guru Guru
Guru

Have you moved your cameras to the activated section in Settings, Subscription, Arlo Smart, Manage Cameras?

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Aspirant
Aspirant
Yeah, they are recording... just in 2k rather than 4k
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Aspirant
Aspirant
Errrr HD rather than 2k... 1920*1072
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Aspirant
Aspirant
Have managed to resolve this now after reading cameras and more restarts... not entirely sure which part fixed it, but all good!

View solution in original post

Discussion stats
  • 4 Replies
  • 113 Views
  • 0 Likes
  • 2 In Conversation