Unable to set All Other Motions in Arlo Smart for some Cameras

[malibuman67]

I am trying to turn on All Other Motions for my backyard camera but, when I do, I get the following error in an orange bar at the top of the screen "Features in request do not match with features enabled on device."  I am able to check People, Vehicles, and Animals but not All Other Motions.   Has anyone seen this?

[JessicaP]

Hi @malibuman67,

Could you try out the following?

• Does the issue persist when trying on a different browser?
• Do you see this issue happening when using the Arlo app on Android or iOS?

[malibuman67]

 I have tried it on multiple browsers. I also tried it in the app. The experience a slightly different in the app and that you don’t even see the option for all motion. However, I’m still on able to set all motion on those cameras. 

[JessicaP]

Could you provide a screenshot from the app that doesn't show the "All Other Motions"? And what phone device are you using to run the Arlo app?

[malibuman67]

64 GB iPad Air.  Picture attached for one camera that does not show all other motions

[JessicaP]

Thanks for the screenshot. And just to confirm, are you on the latest iOS version and latest Arlo app version?

[malibuman67]

 As of this morning, the issue appears to be resolved on both my iPad as well as the chrome Web browser