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Unable to set All Other Motions in Arlo Smart for some Cameras

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malibuman67
Tutor
Tutor

I am trying to turn on All Other Motions for my backyard camera but, when I do, I get the following error in an orange bar at the top of the screen "Features in request do not match with features enabled on device."  I am able to check People, Vehicles, and Animals but not All Other Motions.   Has anyone seen this?

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JessicaP
Arlo Employee Retired

Hi @malibuman67,

 

Could you try out the following?

  • Does the issue persist when trying on a different browser?
  • Do you see this issue happening when using the Arlo app on Android or iOS?
malibuman67
Tutor
Tutor

 I have tried it on multiple browsers. I also tried it in the app. The experience a slightly different in the app and that you don’t even see the option for all motion. However, I’m still on able to set all motion on those cameras. 

JessicaP
Arlo Employee Retired

Could you provide a screenshot from the app that doesn't show the "All Other Motions"? And what phone device are you using to run the Arlo app?

malibuman67
Tutor
Tutor

64 GB iPad Air.  Picture attached for one camera that does not show all other motions

JessicaP
Arlo Employee Retired

Thanks for the screenshot. And just to confirm, are you on the latest iOS version and latest Arlo app version?

malibuman67
Tutor
Tutor

 As of this morning, the issue appears to be resolved on both my iPad as well as the chrome Web browser