Purchasing Assistance

[mdclw]

I have been trying unsuccessfully for several weeks to purchase and get help from Support with my issue.

I am unable to purchase a plan.  My Account says that I live in the USA, but My Arlo Dashboard says that I live in Hungary.

(I live in USA)

All of my plan pricing is listed in Hungarian currency and I am unable to change my Country in the Dashboard.  None of my means of payment are going through.  I have contacted support for several weeks and my cameras are mainly off because of the features unavailable without a plan.  No recordings or zones.  Can anyone help me with this?

Thank you

[jguerdat]

When you first set the system up, what country were you in? If Hungary, that's the problem. You'd need to remove all devices from your existing account, create a new account with a new email address and set the system back up.

[mdclw]

Thank you for responding. 

I bought the system from Best Buy in November.  I have always lived in the USA, and my main account is registered in the USA.  I do not use a VPN either.  I have never been to Hungary or even out of the country in the last year.  I am not going to create a new email account just for Arlo. 

Can my account be deleted and created anew with the correct settings? Why can this not be corrected internally?

I received a response last night with the same response to use a different email address.  I was told this same answer before the case was escalated to get a better resolution than "fix it on my end."  I tried to respond to the ticket but it was already closed.  This is not the level of service I expected for an issue that I did not create with products of this nature.

[jguerdat]

Don't know what went wrong but right now I think your only option is to use a new account.

[LandJS]

There should be no reason Arlo can't just completely remove the account and then set it up correctly using his e-mail.  Only if it remains in their system is there a conflict.  They may not want to deal with it but they can.  But changing your e-mail is a pain also.  Yes you can have another e-mail just for Arlo but that to can be a pain for some, I often wish I only had one.

[mdclw]

Thank you for responding.  My cameras have been turned off for another week.  I dont understand why this is un-fixable.  I have been trying to create a new email to forward to my own but its been difficult.  I will probably start a new account and then get no offer for a Paypal price reduction, the coupon i saved wont work on a different account and then I'll spend tons of time calling and asking for a rebate on a plan that they will now swear is new. 

Honestly I am floored at the lack of customer service from Arlo.  Lots of systems and still no one actually handles the issue.  I will probably sell the system now because I have lost faith in the product.  I only wish I had read all of the service issues on reddit before hand.  I tried to make this work but I just don't have an hour each day to devote to it.

If anyone wants to buy a four camera Arlo 3 please let me know.