This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi everyone,
The Arlo Smart Premier Multi Camera subscription process is resulting in the following two errors:
1. Even though i select 5 cameras, when i check the "Devices" page, it shows it selected other cameras than the 5 i originally selected.
2. When i try to update the cameras to be included in the plan, it states i have already reach camera limit even though there is only 4 selected. (see screenshot attached).
I tried twice, and ended up cancelling the subscription immediately both times.
Side note: What ever happened to the plan where you could have up to 12 (or was it 15? I don't remember the exact details) cameras for $14 a month? What is this nonsense with "put 5 cameras on a plan and add every additional camera as a single camera and that single camera won't have the same feature offered as the 5 that are on your multi camera plan". So complicated. I just want all my cameras to be back online, like i had with the old previous plan that i had for a few years. Just my humble feedback as a long time user and supporter of the product.
- Related Labels:
-
Arlo Smart
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Nabbie
Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi ShayneS, I did. Case # 41445399. I tried subscribing again today and this time the cameras i selected were enabled. So I did not have to follow the response provided by the support team.
Side note: Very impressed with the Support team turnaround time. I created a ticket and had a response in less than 24 hours. Very impressive!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Nabbie
That is fantastic news!
Please let us know if you have any further questions or concerns & we will be here to assist you. Have a great day.
-
Activity Zones
34 -
animal
1 -
Apple HomeKit
1 -
Arlo Mobile App
55 -
Arlo Q Series
1 -
Arlo Secure
29 -
Arlo Smart
409 -
Arlo Web and Mobile Apps
3 -
Before You Buy
57 -
detection
1 -
e911
14 -
Features
50 -
Firmware Release Notes
2 -
Google Assistant
1 -
IFTTT
1 -
Installation
31 -
notifications
1 -
Object Recognition
54 -
Online and Mobile Apps
17 -
Service and Storage
31 -
Servicio y Almacenamiento
1 -
Smart Subscription
268 -
SmartThings
7 -
Troubleshooting
293
- « Previous
- Next »