Arlo|Smart Home Security|Wireless HD Security Cameras

Unable to activate 3 month trial for Arlo Pro cameras

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hnup
Aspirant
Aspirant

Just added 2 new cameras.

unable to activate 3 month free trial.

smart notifications don't work.

the cameras show up in my account under "My Devices".

but do not show up under active cameras under "Manage Arlo Smart" 

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hnup
Aspirant
Aspirant

A member of the Support Team contacted me today, and I learned that only the video doorbell is covered by the three month trial period. The cameras and other devices are not. That is why the smart features on the cameras are not available,

unless you have a subscription plan.

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8 REPLIES 8
JessicaP
Arlo Employee Retired

Hi hnup,

 

Did you get an error when trying to activate your three-month subscription free trial?

hnup
Aspirant
Aspirant

n

No.  I din't get anything

JessicaP
Arlo Employee Retired

I would suggest to contact the Support Team so they can look into this further. You will find several options for contacting support in the provided link.

hnup
Aspirant
Aspirant

Contacted Support Team on April 8, 2020.

Still waiting for a reply.

JessicaP
Arlo Employee Retired

Let me reach out to you via private message to gather more information from you.

hnup
Aspirant
Aspirant

Sure.

That would be appreciated.

JessicaP
Arlo Employee Retired

I reached out to you via private message last Tuesday (Apr 17) but have not heard back from you. I'll wait for your reply through private message.

hnup
Aspirant
Aspirant

A member of the Support Team contacted me today, and I learned that only the video doorbell is covered by the three month trial period. The cameras and other devices are not. That is why the smart features on the cameras are not available,

unless you have a subscription plan.