unable to activate 3 month trial for arlo pro cameras

[hnup]

Just added 2 new cameras.

unable to activate 3 month free trial.

smart notifications don't work.

the cameras show up in my account under "My Devices".

but do not show up under active cameras under "Manage Arlo Smart" 

[JessicaP]

Hi hnup,

Did you get an error when trying to activate your three-month subscription free trial?

[hnup]

n

No.  I din't get anything

[JessicaP]

I would suggest to contact the Support Team so they can look into this further. You will find several options for contacting support in the provided link.

[hnup]

Contacted Support Team on April 8, 2020.

Still waiting for a reply.

[JessicaP]

Let me reach out to you via private message to gather more information from you.

[hnup]

Sure.

That would be appreciated.

[JessicaP]

I reached out to you via private message last Tuesday (Apr 17) but have not heard back from you. I'll wait for your reply through private message.

[hnup · Accepted solution]

A member of the Support Team contacted me today, and I learned that only the video doorbell is covered by the three month trial period. The cameras and other devices are not. That is why the smart features on the cameras are not available,

unless you have a subscription plan.