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Re: Address is invalid

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WhatDoesThisDo
Aspirant
Aspirant

I'm trying to add my address for E911 and the system can't find it. Granted this is a new build but the street address has existed since October. So how long until Arlo updates their maps and recognize my address?

StephenB
Guru Guru
Guru

@WhatDoesThisDo wrote:
I'm trying to add my address for E911 and the system can't find it. Granted this is a new build but the street address has existed since October. So how long until Arlo updates their maps and recognize my address?

You'll need to contact support on this.  https://www.arlo.com/en-us/support/contact.aspx

WhatDoesThisDo
Aspirant
Aspirant

So I tried contacting support, and they're not helping. So if the support team is reading this board, I still need help.

 

The link y'all gave me for my case is https://www.arlo.com/portal/onlinecaseupdate.aspx?val=cD2NZnOq7M5rl3brMDBn4mGga6J+A7+SaM766/X95fDgOp... and it's not working. I get 404s. 

 

Case number 41658234

 

To answer the questions on that ticket:

 

1. Yes.

2. The address is in the screenshot uploaded to that ticket.

3. Not posting the serial number publicly, if the support portal starts working I'll post it there.

4. It was within the last month so this is a brand new doorbell.

5. I already attached a screenshot of the error on the case.

 

The KB article doesn't solve the problem of my address not being recognized because y'all's maps are out of date. 

JessicaP
Arlo Moderator
Arlo Moderator

Hey WhatDoesThisDo,

 

Let me reach out to you via private message to gather more information from you.